Mosman Council

Senior DEP Customer Support Officer

Senior DEP Customer Support Officer

• Rare opportunity to work across the Environment and Planning Services within an innovative local Council

• Full-time fixed term contract to June 2028

• Total Package:$73,885 to $92,834 plus 12% super, plus travel support, 35hours per week

Why Apply?

Join us in creating a vibrant, progressive and sustainable community.

We are an innovative and progressive lower north shore Council with a rich history dating back to the 1890s and many heritage-listed sites. With an abundance of amenities and attractions, this area has something to offer everyone.

We are a smaller Council, offering diverse and rewarding work. As aSenior DEP Customer Support Officeryou will be part of a small but ambitious Council, supporting our greatest asset- our staff.

This role will provide you with the opportunity to utilise your administration and customer service skills to support the diverse sections of theEnvironment and Planning Department, ensuring excellent service to both internal and external customers.

Mosman Council have a close-knit culture, with networking encouraged to support all teams.

Why You’ll Like Working Here

At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care.

As a member of a close-knit team, you will experience a connected and supportive environment.

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.

We are proud to be recognised as a leading employer, having recently won theXref 2025 Best Workplace Awardand theXref 2025 Change Champion Award,which celebrate excellence in people management and positive workplace transformation.

We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary study assistance program, access to fitness passport offering discounted gym memberships, and genuine work-life balance. Additionally, our staff have the opportunity to deliver on initiatives that have a tangible impact on the daily lives of residents.

We invite you to learn more about what Mosman Council has to offer. View the full listhere.

What You’ll Be Working On

This is an ideal opportunity for someone who enjoys a varied customer and administrative support role. You will provide high level customer service, process online development application documents, prepare and distribute Local Planning Panel business papers. Prepare technical documents as well as tenders, business papers, general correspondence and online forms. Support multiple sections across the Environment and Planning Department.

What You’ll Bring to the Role

To be successful in this role, you will have:

Extensive administration experience(5+ years) with strong organisational skills, ability to meet deadlines, and work effectively under pressure in multi-functional environments.

Excellent interpersonal and communication skills, including conflict resolution, negotiation, and relationship building with both internal and external customers.

Proven leadership and coordination capability, including managing work plans, training schedules, working independently when needed, and supporting team targets.

Strong technical proficiency and continuous improvement mindset, including proficient Microsoft 365 skills and experience in implementing process improvements.

In addition, it is desirable to have the following:

• Previous experience in working in local government

• Experience in using electronic document management systems

• Appointed as a Justice of the Peace, or willingness to become appointed

How to Apply

• Apply now by completing the online application form below. You can save your application and come back to it later.

• Please answer all required questions and demonstrate how you meet the selection criteria.

• Upload your Resume/CV and any relevant documentation (Word, PDF or JPEG format only)

• For further information about the role, please contactBelinda-Jade Collis on (02) 9978 4109during business hours for a confidential discussion or see the attachedPosition Description.

Applications close:11.59pm,14 July 2026

Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Mosman Council is committed to creating safer communities for children and young people.