Canterbury-Bankstown Council

Customer Experience Officer Leisure & Aquatics

Here at CBCity

The City of Canterbury Bankstown is one of the largest councils in NSW, serving one of the most culturally, socially and economically diverse communities. We deliver 28 key services including childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 385,000 residents.

Opening late 2026, the new Canterbury Leisure & Aquatic Centre is set to become the heart of health, fitness and fun in our community. We are now building the team that will bring this space to life, with a range of opportunities available across customer experience, operations, health, wellness, marketing and leadership. Visit our careers page to view all current opportunities and find the role that’s right for you.

The role

The Customer Experience Officer Leisure & Aquatics provides a high-quality customer experience to all centre users in line with Council’s organisational values and the Canterbury Bankstown Leisure & Aquatic Services Customer Service Charter.

This permanent role supports reception, customer enquiries, transactions, bookings, kiosk operations and general customer service across the centre environment.

Duties will include but not be limited to:

· Deliver customer experience in line with the Leisure & Aquatics Customer Service Charter.
· Process cash transactions, reconciliations, customer enquiries and feedback professionally and accurately.
· Maintain clean, organised and safe reception, kiosk and customer service areas.
· Support kiosk operations, including food handling, serving, stock presentation and stocktakes.
· Promote and sell products and services, including converting membership enquiries into sales.
· Manage centre bookings, support opening and closing duties and participate in relevant training.

For a full list of duties, click HERE to review the position description.

You will have:

· Apply First Aid and CPR certificates.
· Current Working with Children Check.

· Current Food Handling certficate if required
· Enthusiasm, initiative and the ability to work autonomously and as part of a team.
· Flexibility to work across facilities and operating hours, including early mornings, evenings and weekends.
· Proven experience delivering high-quality customer experience in a public customer service area.
· Excellent written, telephone and face-to-face communication skills.
· Cash handling experience, Point of Sale, PC literacy and administration skills.
· Experience in the sales, management and stocktake of kiosk items and retail accessories.

The salary range for this opportunity starts at $62,026, Grade B, Step 1 + 12% super. Salary may be negotiable dependent on skills and experience.

Click HERE to access salary information for all steps within the designated Grade.

What’s on offer

· An opportunity to contribute to community-focused Leisure & Aquatic services.
· Contribute to making a positive impact on our community.
· An investment in your professional growth, fostering continuous learning and development opportunities.
· Access to our employee Health and Wellbeing Programs, including Fitness Passport and workplace initiatives.

For more information, please contact Iesha Paranihi, Team Leader Leisure and Aquatic Operations, at [email protected]\

How to apply

Submit your application via the ‘Apply’ button below and upload your:

· Resume;
· Working with Children Check; and
· Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Monday 6 July 2026.

CBCity is an equal opportunity employer committed to diversity and inclusion. We want our workplace to reflect the diverse community we serve and encourage applications from all backgrounds, experiences and abilities, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application or throughout the recruitment process, please contact the Talent Management Team at [email protected]

Successful applicants may be required to complete pre-employment checks relevant to the role, including Working with Children Check, medical assessment, reference checks, qualification verification and other checks relevant to the position.

Applicants must hold Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.