Canterbury-Bankstown Council

Casual Customer Experience Officer Leisure & Aquatics

Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW, delivering a wide range of services to one of Sydney’s most diverse communities.

Opening late 2026, the new Canterbury Leisure & Aquatic Centre is set to become the heart of health, fitness and fun in our community. We are now recruiting a number of casual Customer Experience Officers to help deliver welcoming, efficient and high-quality customer service across our Leisure and Aquatic centres.

The role

We are seeking enthusiastic and customer-focused Customer Experience Officers to join our Leisure and Aquatic Services team on a casual basis.

In this role, you will be the first point of contact for our customers, supporting reception, customer enquiries, transactions, bookings, kiosk operations and general customer service across the centre environment.

Shifts may be available Monday to Sunday across a range of operating hours, including early mornings, evenings, weekends and public holidays.

Duties will include but not be limited to:

· Provide welcoming and professional customer service to centre users.
· Respond to customer enquiries, feedback and bookings.
· Process transactions, cash handling and reconciliations accurately.
· Support kiosk operations, including food handling, serving and stock presentation.
· Maintain clean, organised and safe reception, kiosk and customer service areas.
· Promote centre services, programs and memberships to customers.

For a full list of duties, click HERE to review the position description.

You will have:

· Current First Aid and CPR certificates.

· Current Food Handling Certificate
· Current Working with Children Check, if you are 18 years or over.
· Strong communication and customer service skills.
· Cash handling, Point of Sale, computer and administration skills.
· Ability to work flexible hours, including weekends and public holidays.
· Enthusiasm, initiative and the ability to work independently and as part of a team.
· Evidence of full unrestricted working rights in Australia.

Recruitment process

Shortlisted applicants may be invited to complete online screening/testing and attend an Engagement Centre as part of the recruitment process.

Key dates:

· Applications close: 13/07/2026
· Online testing issued: 14/07/2026
· Engagement Centre: set to begin from 20/07/2026

Pre-employment checks will include reference checks, verification of qualifications and clearances, and a medical assessment. Applicants should ensure their First Aid, CPR, food handling certificate and Working with Children Check, if over 18, are current and ready to provide.

The hourly rate for this opportunity is $31.38 Grade B, Step 1, plus 25% casual loading and 12% super.

What’s on offer

· Casual shifts across multiple CBCity Leisure and Aquatic centres.
· Flexible hours, including weekday and weekend shifts.
· Be part of a supportive Leisure and Aquatic Services team.
· Help create positive customer experiences for the community.
· Access to staff wellbeing and development initiatives.

For more information, please contact Iesha Paranihi, Team Leader Leisure and Aquatic Operations, at [email protected]

How to apply

Submit your application via the ‘Apply’ button below and upload your resume and cover letter.

Applications close 13/07/2026

CBCity is an equal opportunity employer committed to diversity and inclusion. If you require support with your application or throughout the recruitment process, please contact the Talent Management Team at [email protected]

Applicants must hold Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.