The Hills Shire Council

Senior Customer Service Officer

Be part of a team that drives excellence in governance at The Hills Shire Council.
We are seeking a highly motivated and customer-oriented individual to join our Library Services team as a Senior Customer Service Officer. The successful candidate will have exemplary customer service skills and enjoy interacting with community members of different ages, abilities and cultures.

Working with us:
At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to an inclusive, diverse and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.

What does this role look like:
• Supervise day-to-day operations of the library service as a shift supervisor.
• Provide exceptional customer service to library customers, ensuring their needs are met with a friendly and helpful approach.
• Resolve high level or escalated customer requests, enquiries and complaints.
• Actively participate in the delivery of Library programs and activities targeting customers from diverse cultures, abilities and age groups, including presenting regular children’s programs.
• Based at Vinegar Hill Memorial Library located at Rouse Hill, however the successful candidate will be required to work at any branch of The Hills Shire Library Service as rostered including evenings and weekends.

What are we seeking in our new team members:
• Minimum 3 years in a similar role with experience in a fast-paced customer service environment.
• Tertiary qualifications in Library & Information Services or related field or currently undertaking.
• Driver License (Class C – NSW) and a valid Working with Children Check.

Benefits of working with us:
This is a part-time job, working as below:
• Thursday – 4 hours as rostered
• Friday – 7 hours as rostered
• Saturday – 6.5 hours as rostered
A salary of $46.53 per hour (excluding superannuation), paid weekly. Opportunities for training to keep your skills up to date. An opportunity for bonus payments and to participate in wellbeing initiatives and benefits available to staff through our EBA and other programs.

Next steps:
Please review the Position Description and apply via Council’s Careers Page, Careers at Council by 5pm on 15 July 2026. As applications will be processed upon receipt, early submission is encouraged.
People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at [email protected]
Please note that recruitment and offers of employment is subject to pre-employment checks including Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.