Lake Macquarie City Council

Library Service Delivery Officer

Library Service Delivery Officer

Term Contract - Full time – to August 2027

This is a rewarding opportunity for a customer-focused and community-minded person who is passionate about building connections and making a positive difference in people’s lives through accessible library services.

LET’S EXPLORE THE JOB

Lake Mac Libraries is seeking a friendly, adaptable Library Service Delivery Officer to support outreach library services across Lake Macquarie.

This role supports customers who are unable to visit library branches, including home delivery clients and nursing home residents. You will assist with delivering library resources, leading volunteers, and helping community members access library services and technology with confidence.

This is a highly people-focused role suited to someone who enjoys building positive relationships, working independently and as part of a team, and contributing to inclusive and accessible community services.

What you’ll be doing

• Supporting and communicating with home delivery clients and community stakeholders
• Assisting with library resource selection using Spydus 10 and Home Services systems
• Delivering library materials and adaptive technologies to clients when required
• Supporting volunteers delivering outreach and technology assistance programs
• Assisting customers with accessing library collections, services, and digital resources
• Working collaboratively across Arts, Culture and Tourism facilities and outreach locations
• Providing safe and reliable outreach service delivery across the community

Read theposition statementand learn more about this exciting opportunity.

Conditions of Employment include:

• Operates across Monday to Sunday between 8:00am and 9:00pm
• Works across multiple Arts Culture Tourism facilities and external community sites
• Requires a Working with Children Check prior to commencement
• May require a pre-employment medical assessment
• May support front-of-house library services when required

LET’S HEAR ABOUT YOU

With a strong focus on continuous improvement, you are always looking for ways to enhance services and create positive experiences for customers. Your outstanding customer service skills enable you to build strong relationships, provide meaningful support, and maintain high service standards across all interactions.

You are organised, adaptable, and community-minded, with the ability to work confidently both independently and as part of a supportive team environment. You are comfortable using technology and learning new systems and bring reliability, initiative, and sound judgement to your work each day.

You enjoy working with people from diverse backgrounds and are passionate about helping community members access services, resources, and support in an inclusive and welcoming environment.

You’ll bring:

• Certificate III in Library & Information Studies, Customer Service, Arts Administration or equivalent
• Outstanding customer service skills
• Ability to work independently and collaboratively
• Current Class C Driver’s Licence

LET’S REVEAL THE PERKS

• Competitive salary $1372.48 - $1595.05 per week plus 12 % superannuation
• Weekend penalty rates apply
• Annual Enterprise Agreement pay increases apply effective July 2026
• Commencing salary set in line with skills and experience with annual reviews available to support movement through the salary range
• 35-hour working week with flexible work hours
• Your work will contribute to enriching the lives of community members while supporting the continued success and reputation of Lake Mac Libraries.
• We value your health and wellbeing and offer generous discounted gym memberships through our Corporate Fitness program, connect with colleagues through our social club, be inspired by regular wellbeing initiatives, annual flu vaccinations, and confidential support via our employee assistance (EAP) program
• At Lake Macquarie City Council, we value our staff and the hard work they do. In return we offer a range of benefitsclick hereto view more benefits on offer

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you’re joining a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET’S START

• If this job sounds like you, we would love to hear from you! Submit your application by midnight, Sunday 28 June 2026
• For enquiries related to the duties of the role, please contact Alessandro de Franzoni,Cultural Outreach and Volunteer Lead, on 0439 714 429 or via email[email protected]
• For enquiries about the recruitment processclick hereor please contact Georgina Green,Talent Attraction Partner, on 02 4921 0495 or via email[email protected]
• Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you!
• To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.
• Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.