East Arnhem Regional Council

Council Services Manager

• Make a real difference (be a part of a council)
• Build valuable experience
• Join a supportive, purpose-driven team

The Council Services Manager (CSM) is responsible for the overall delivery and day-to-day operation of Council Services in the community, ensuring services are delivered safely, efficiently and in line with East Arnhem Regional Council policies, regulations and community needs.
 
What you'll do:
 
Operational

• Provide operational leadership and direction for the delivery of Council Services within the community, including Municipal Services, Waste and Environmental Services, Community Night Patrol and Commercial Services.
• Manage day-to-day Council Services operations in the community and make timely operational decisions to maintain safe and reliable service delivery, in line with Council policies, procedures and direction from the Regional Manager - Council Services.
• Direct and manage daily operations of the Municipal Services team in maintaining community amenities, which includes overseeing litter control, upkeep of parks and gardens, road maintenance, and ensuring effective and efficient delivery of the services that meet community needs and regulatory standards.
• Under direction from the Regional Manager - Waste and Environmental Services, oversee local waste management operations, landfill supervision, recycling initiatives, and ensure compliance with environmental standards and safe work practices.
• Lead and support Council Services staff in the community, including supervision, mentoring, performance management and workforce planning to maintain effective service delivery.
• Identify operational issues affecting Council Services in the community and take practical action to resolve them, including coordinating staff, contractors and Council resources, in consultation with the Regional Manager - Council Services.
• Ensure completion of all mandatory compliance and reporting requirements for Council Services operations within the community related to Local Government regulations, agency agreements, and Workplace Health and Safety, and ensure Council Services staff meet all required compliance obligations.
• Promote and drive a strong safety culture by ensuring staff compliance with Workplace Health and Safety (WHS) policies and procedures and addressing risks or incidents promptly.
• Coordinate Council operational response in the community during emergencies, severe weather events or other major disruptions, including directing Council staff and coordinating with relevant authorities, in line with Council's emergency preparedness procedures.
• Provide logistical, engagement and community support for formal and broader community meetings of the Council's Local Authority and Councillors.
• Actively participate in all offered training and development opportunities.
• Other duties as reasonably directed by the Regional Manager - Council Services or Director - Council Services.

Operational
 

• Work closely with the Regional Manager - Council Services to plan and deliver community-level objectives that align with Council's Operational and Strategic Plans, ensuring efficient and effective local service delivery.
• Prepare, monitor, and manage the annual community budget, ensuring cost-effective operations, accurate reporting, and responsible use of Council resources.
• Contribute to the development, implementation, and review of policies, procedures, and operational standards to ensure consistent service delivery, compliance with regulations, and alignment with Council governance frameworks.
• Support business continuity and workforce planning by identifying staffing needs, training priorities, and succession opportunities, while mentoring and supporting staff to achieve professional growth and performance outcomes.
• Facilitate engagement with Traditional Owners, community organisations, and government agencies to strengthen partnerships, contribute to regional infrastructure planning, and identify opportunities for local improvements, funding, and capital projects.
• Promote continuous improvement through innovation, data-driven decision-making, and participation in audits and compliance reviews, while upholding high professional standards and representing East Arnhem Regional Council effectively across community, organisational, and stakeholder settings.

What We're Looking For
 
Essential 

• Tertiary qualification or substantial experience in community service delivery, operations management, or leadership in a local government or similar environment.
• Demonstrated experience in leading multi-functional teams and managing diverse operations including municipal, commercial, and community programs.-
  Proven ability to plan, manage budgets, and deliver projects in line with organisational goals and timelines.
• Strong analytical and problem-solving skills, with demonstrated capacity to make sound operational decisions in complex environments.
• High-level interpersonal, negotiation, and communication skills with the ability to engage across a range of cultural and community contexts.
• Proven administrative competence including proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
• Demonstrated commitment to Workplace Health and Safety and ability to implement safe systems of work.
• Current C Class Drivers with ability to drive manual transmission vehicles.

Desirable 

• Hold a Heavy Rigid (HR) Driver Licence or willingness to obtain.
• Previous experience living and/or working in remote Australian First Nations' communities.
• Demonstrated high level of cross-cultural awareness to ensure effective participation in a multi-cultural workplace.
• Awareness of issues affecting First Nations People in Australia.

What You'll Get:

• Salary: $125,519 - $133,163 per annum (excl. super)
• 6 weeks annual leave + 17.5% loading
• Annual salary review under the Enterprise Agreement
• Experience life in a unique, community-driven environment where your work truly matters

How to Apply:
 
Applications close:24th July 2026
 
Apply via our website: eastarnhem.nt.gov.au/employment/positions-vacant
 
 
Please ensure you address the selection criteria in the Position Description
https://irp.cdn-website.com/79fa6d12/files/uploaded/Council_Services_Manager_-_February_2026.pdf
 
Enquiries: [email protected]
Only shortlisted applicants will be contacted.