Maitland City Council

Duty Officer (Planning & Building)

Duty Officer (Planning & Building)

About the Role

Maitland City Council is one of the fastest growing Local Government Areas in New South Wales and we are seeking a customer-focused Duty Officer (Planning & Building) to join our Planning and Development Team. In this role you will work on the frontline to provide our customers with exceptional and timely planning, building and development advice to help our customers navigate the complexities of the planning system.

You are a strong communicator who will deliver clear and concise written and verbal advice across a range of platforms including telephone, email, front counter (face-to-face) and digital channels. You will provide customers with expertise that enables them to understand their options, development pathways, site constraints, Statutory controls and Council's policies.

A key part of your role will involve contributing to the continuous improvement of the Duty Officer service through the development of resources, fact sheets and website content, to help our customers resolve their enquiries quickly and efficiently.

You will work closely with a professional team of planners and builder surveyors in a supportive, learning environment.

About You

To be successful in this role, you will hold Diploma-level qualifications, or be working towards relevant qualifications in the field of Planning, Building Surveying or similar, or have demonstrated working experience.

You will bring a proven ability to interpret development plans, along with a sound understanding of planning and building legislation, including zoning, site constraints, heritage, bushfire and flood considerations.

Importantly, you will also have strong customer service skills and the ability to communicate effectively with a diverse range of stakeholders and discuss planning and development concepts in clear, accessible language.

Benefits

This is a permanent full-time role, working 35 hours per week with a salary ranging $98,093 - $108,883 + 12% super. Council also offers a range of benefits for its employees including:

· Flexible work arrangements

· Range of generous leave benefits including paid parental leave and long service leave after five years

· Opportunity for career progression with training and development

· Health & wellbeing initiatives including Fitness Passport

· Modern office spaces and facilities

Questions?

If after reading the role charter you have any questions, contact Georgie Williams, Coordinator Planning & Development, on 02 4939 1084.

To Apply

To apply for this opportunity, please click 'Apply Now' and submit your resume and cover letter.

Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.

Applications close: Sunday 10 May 2026

What happens next?

Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application.

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the "Jobs at Council" page on our website

Diversity, Equity, and Inclusion

Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.

If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation ([email protected])