The Hills Shire Council

CUSTOMER & INFORMATION OFFICER

About the role:

The Hills Shire Council is seeking a Customer & Information Officer to work cohesively as part of a multi-skilled team by directly delivering a range of Council services in a call centre and mail room environment through Council’s multi-channel Customer Service Centre, ensuring the organisation is supplied with documents, applications and electronic requests to council and legislative standards, in a timely manner.

Duties include:

• Resolve customer phone and online enquiries.
• Sort and distribute incoming correspondence (capture into corporate systems/metadata validation).
• Prepare outgoing mail for Australia Post and DX.
• Maintain NAR (name & address register).
• Assist in the training of new team members.
• Assist with marketing and customer engagement initiatives.
• Process customer transactions.
• Provide administrative / general office support.
• Relieve other staff as required.

About you:

To be successful in this role you will have:

• HSC or equivalent
• Experience in a high volume, fast paced customer focused service environment
• Proven experience in the use of technology for service delivery
• Experience in dealing with challenging customer interactions
• Experience dealing with diverse cultures and age groups

Working with us:

THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Modern Office Location, Variable Leave days, Proactive Wellbeing Initiatives, Onsite Café, and Working for the Community.

Position details:

Permanent full-time role, S0734, Salary from $70K + Superannuation + Performance Bonus (up to 2% annual salary) + organisational bonus (up to $2K) + Aquatic and Fitness membership discounts

Next steps:

Please review the Position Description available on Council’s Careers Page and submit your application online at www.thehills.nsw.gov.au by 5pm on 10 April 2024.

Please reach out to the HR Team at hr@thehills.nsw.gov.au if you require any assistance with submitting your application, or require further information about the role or the organisation.

Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.

The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.