Maitland City Council

Town Hall Venue Operations Officer

The Opportunity:

As our Town Hall Venue Operations Officer, you will play a key role in delivering exceptional experiences for everyone who visits or hires Maitland Town Hall. Supporting the Team Leader, you will coordinate the day-to-day operations of the venue, manage customer bookings, support event delivery, and ensure the venue is presented to the highest standard.

Working closely with venue hirers, community groups, contractors and internal stakeholders, you will be a key point of contact for customers from their initial enquiry about booking Maitland Town Hall through to event/function delivery. You will provide customers advice on venue suitability, coordinate bookings, , and ensure the seamless delivery of functions by providing an exceptional customer experience throughout the planning process and during on-the-day function delivery.

About you:

To be successful within this role, you will have a Certificate IV qualification in Events Management, Business Administration, Live Production & Technical Theatre, Arts or related discipline and/or equivalent experience working in a similar role.
To be successful in this role you will also possess:

• Strong administration and business support skills
• Demonstrated experience in customer relations, bookings and venue management
• Exceptional customer experience skills
• Ability to coordinate priorities in a fast-paced environment
• Proven ability to support a team and act in a shift supervisory role, providing direction and mentoring to staff members on shift as required.
• Ability to work 30 hours per a week, across a 7-day rotating roster, Monday - Sunday.

Benefits:

This is a permanent part-time role, working 30-hours per week, across a seven-day rotating roster (Monday - Sunday). This position attracts an hourly pay rate of $44.27 - $49.14 + 12% super + penalty rates for shifts worked on Saturdays and Sundays.
Council also offers a range of other benefits for its employees, including:

• Ongoing training and development
• Paid Parental leave
• Generous personal leave
• Fitness Passport
• Healthy Employee Program

To apply:

To apply for this opportunity, please click 'Apply Now' and submit your resume and cover letter.

Questions:

To view the Role Charter and learn more about the position, click Apply Now. If, after reading the Role Charter, you have any questions, please contact Carlie Keith, Team Leader Town Hall Operations, on02 4931 2853 .

Applications close: Sunday 9 August 2026

Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.

What happens next?

Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application.

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the "Jobs at Council" page on our website.

Diversity, Equity, and Inclusion

Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.

If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation ([email protected])