Shoalhaven City Council

Team Administrative Officer

• Permanent / Full Time
• Salary: $64,207 - $72,166 gross p.a. plus 12% Super
• 35 hours per week (Monday to Friday with the option of flexitime)
• Ulladulla Administration Building, Deering Street, Ulladulla
• Closure date: Monday, 29 June 2026 (at midnight)

About the Role
This position is located at the Ulladulla Administration Building providing essential administrative support to the City Development directorate of Council. Reporting directly to the Coordinator Administration - South, the focus of this position is to:

• Provide high-quality administrative and customer service support to both internal and external customers of City Development
• Deliver a diverse range of administrative services supporting development and related applications under the Local Government Act and Environmental Planning and Assessment Act, 1979
• Support City Development staff with administrative tasks and records management to ensure smooth day-to-day operations
• Generate invoices required under Development related legislation and regulations
• Manage a high volume of customer enquiries across multiple channels (phone, email & in person) ensuring timely and effective resolutions
• Handle call-back requests and customer concerns, taking ownership to resolve issues through Council's request management system

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You
To be successful in the position, you will have:

• Certificate III Business Administration (or equivalent)
• Current class C Driver's Licence

We are seeking a candidate with relevant experience in an administrative and/or customer experience environment. The ideal individual will have a proven track record of delivering high-quality customer service as well as effective time management and prioritization skills, with the ability to balance competing deadlines efficiently.

How to Apply
To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume, cover letter and responding to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement. For tips and more information on how to submit a great application, please visit how to apply on Councils website.

1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
2. Please outline how you meet the essential criteria for this position including skills, qualifications, certifications and licenses relevant to this position.
3. What does excellent customer service mean to you?
4. Please provide an example of how you prioritise competing workloads and deadlines.

Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.

If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3203.

Applications Close: Monday, 29 June 2026 (at midnight)

If you have any questions about this role, please contact Kim Smith - Coordinator - Administration South - 02 4429 8926

Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• NSW Welcome Experience

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.