Northern Beaches Council

Senior Visitor Services Officer

Division: Corporate Services

Business Unit: Community Engagement & Communications

Title: Senior Visitor Services Officer, Temporary - Full-time Role, 35 hours per week, onsite, with job share option. Initial 6-month contract with the possibility of extension.

Salary Range: $74312.8 to $86363.83 per annum + super (subject to skills and experience) 

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community. 
Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development.  In this role you’ll enjoy -

•    A culture of supporting continuous professional development 
•    Employee wellness program and a range of lifestyle benefits 
•    Values based culture and a teams-oriented working environment 

Our opportunity:

You’ll support the delivery of outstanding visitor experiences while helping to shape and promote the Hello Manly brand across the Visitor Information Centre and digital channels. This role is rostered onsite Wednesday to Sunday. The role is available as full-time or part-time (job share considered). [NJ1.1]
 Key focus areas include:
1)    Delivering engaging, high-quality visitor experiences in person and online, sharing expert knowledge of Manly and the Northern Beaches.
2)    Creating and managing content across the website and social media to inspire and inform visitors.
3)    Building strong partnerships with local tourism operators to support promotion and collaboration.
4)    Supporting retail operations, including merchandising, stock management, and sales performance.
5)    Assisting with team coordination, reporting, and continuous improvement of Visitor Services.

About you:

We’re looking for a Senior Visitor Information Officer to join our Hello Manly team. You’ll bring a passion for customer service and strong digital communication skills to a team dedicated to making a difference to our community. You’re a proactive, service-focused professional who enjoys creating engaging visitor experiences and bringing a destination to life. You’re confident working both face-to-face and across digital platforms, and thrive in a collaborative, fast-paced environment.
We work across a diverse range of services and platforms, and you’re open to learning and growing in the role. Experience or exposure to some of the following (or similar) will set you up for success:
•    Customer or visitor services, delivering high-quality, engaging experiences
•    Website updates, social media, or digital content creation
•    Stakeholder engagement and working collaboratively with partners
•    Retail, merchandising, or operational coordination

Additional Information:

• Position Description 
• Applications close on: 29/06/2026
• Expected Interview Date: 01/07/2026
• Questions? Please call the Hiring Manager: Please contact Jane Padman [email protected]

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.