Central Coast Council

Reception Officer

Is customer service your passion? Do you love to work in a busy and social environment? We are currently seeking a new Reception Officer and if you have these skills this might be your chance to rewrite the future with us!

• Deliver exceptional customer service to the community at Councils Leisure and Pools Facilities
• Flexible shifts covering mornings, afternoons, evenings and weekends. Penalty rates apply for weekend work
• 1x Permanent part time role - minimum 25 hours per week
• Casual roles available

About the role

The Reception Officer plays a crucial role in delivering high-quality customer service at Council's Lake Haven recreation Centre. This position involves being the first point of contact for visitors, providing them with essential information about our facilities, programs, and services.

The successful candidate will assist in supervising public entry, managing memberships, and maintaining a welcoming reception area. The Reception Officer will also perform various administrative tasks while ensuring an excellent customer experience.

This position is required to provide quality customer service and create value for the community.

To be successful in this role, you will have:

• experience selling memberships in a gym or leisure centre environment will be highly regarded
• extensive experience in cash handling, reconciliation and operating a computerised point of sale equipment
• experience working in a high paced customer service role
• knowledge and experience in the use of a computerised member/customer management system (database)
• the ability to participate and actively contribute in a team environment to achieve organisational goals
• a strong customer service ethos and a demonstrated customer-centric approach to service provision
• excellent verbal and written communication skills, with the ability to engage effectively with a diverse audience

Ourposition descriptionprovides more information for you to learn more about this role.

Other important information

• The commencing salary for this position is up to $29.66 per hour. Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of $34.36 on completion of assessment of skills and performance plus12% superannuation
• We have a 1x permanent part-time role and casual positions available
• This role is located at the Lake Haven Recreation Centre

Council may create an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.

Extra benefits

At Central Coast Councilwe provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check-ups. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

• Long service leave after 5 years of continuous service
• Free flu vaccination program
• Time provided for you to do annual skin cancer screening, Breast screen and blood donations
• Access to professional development with career development and learning programs through various platforms
• We reward and recognise our staff with our Cheers program
• Novated leasing partnerships.

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Want to know more?

The contact person for this role isSally Hyslop, Team Leader Fitness and Sport.You can contactSallyon0407 492 702.

This position will close for applications atmidnight on Sunday, 3 May 2026.

To download our Privacy Statement clickhere.

Location

Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.

How to apply

We have put together some additional resources to help youapply for a roleat Central Coast Council.By completing and submitting this online application you confirm that any information that you provide in this application is true and correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false.You also consent to employment screening checks being conducted where appropriate. This may include associated checks including reference checks, Pre-Employment Medical checks including drugs and alcohol testing, Working with Children Check, Entitlement to Work in Australia, employment history and an Australian Federal Police Check, as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.You also acknowledge that you will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.

To lodge your application, please follow these steps:

1. Answer the on-line questions shown below.
2. Attach your resume
3. Attach your qualifications and licences.

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing[email protected]to discuss what reasonable adjustments you may need.If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Applicants who are selected for interview will be contacted by phone or e-mail.For further instructions please clickhere.

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.

If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest libraryhttps://www.centralcoast.nsw.gov.au/libraries/our-branchesor ask at the enquiry counter.

We will not accept unsolicited resumes or applications being presented by recruitment agencies.