Dungog Shire Council

Infrastructure Liaison and Inspection Officer

About us

Dungog Shire Council supports a growing rural community of 10,000 residents in the vibrant and picturesque Hunter region of NSW. We are committed to ensuring the ongoing and consistent delivery of local services that are valued by our community and will be for generations to come.

It is anticipated that our population will grow by 1.9% per annum over the next 20 years as per the Hunter Regional Plan, higher than the state growth average. With an additional 2,400 dwellings to be provided over the term of the Hunter Regional Plan, Dungog will be the second fastest growing LGA in the Hunter Region.

Dungog is ideally located just over an hour north of Newcastle and within close proximity to a range of other regional hubs in the Hunter Valley, such as Maitland and Raymond Terrace. We have an enviable lifestyle with easy access to World Heritage listed sites, such as Barrington Tops National Park.

Your next opportunity

Following a review of how the Infrastructure & Assets Directorate manages customer interactions and responds to community requests, Council is focused on improving the customer experience through more responsive communication, timely inspections, clearer accountability and better coordination of service delivery.

As part of this commitment, we are seeking a skilled and experienced Infrastructure Liaison & Inspection Officer to play a key role in strengthening customer engagement and ensuring community enquiries and infrastructure-related concerns are managed efficiently and effectively.

Reporting to the Operations Manager within the Infrastructure & Assets Directorate, this position will undertake site inspections, investigate customer requests and reported infrastructure issues, assess and document findings and coordinate appropriate actions and referrals with relevant internal teams.

Working closely with customers, operational teams and contractors, you will provide timely, accurate and clear communication regarding inspection outcomes, proposed actions and service delivery timeframes, ensuring customers are kept informed throughout the process.

The role will also support the identification of infrastructure maintenance needs, opportunities for service improvements and future capital and maintenance works programs, helping Council deliver safe, functional and well-maintained infrastructure that meets community expectations.

If you are a proactive and customer-focused professional with strong inspection, problem-solving and communication skills and a commitment to delivering quality community outcomes, we encourage you to apply.

Essential selection criteria include (full criteria in the Position Description below):

• Relevant qualifications and/or demonstrated experience in civil infrastructure, asset maintenance, infrastructure inspection, local government or a related field

• Demonstrated
  practical knowledge of roads, drainage and public infrastructure, including the
  ability to identify defects, maintenance requirements and potential hazards

• Demonstrated
  experience undertaking field inspections and accurately documenting findings,
  photographs, observations and recommended actions

• Demonstrated
  experience providing high-quality customer service and effectively responding
  to customer requests, enquiries and complaints

• Well-developed
  interpersonal, communication, negotiation and conflict resolution skills,
  including the ability to manage difficult or dissatisfied customers
  professionally

• Strong
  organisational and problem-solving skills, with demonstrated ability to
  prioritise and manage multiple field inspections and customer requests

• Sound
  computer literacy and demonstrated ability to use electronic records, customer
  request, asset management, GIS and/or mobile field systems.

• Current Class C NSW Driver Licence and
  demonstrated understanding of WHS requirements associated with field
  inspections, roadsides and infrastructure environments

Be rewarded

This position is placed at Grade 6 of Council’s salary system and is a full-time, fixed term position for a 2 (two) year period. The salary offered is in the range of $72,987 to $82,100 per annum plus 12% Superannuation.

This role works a 35 hour week, 19-day month with 1 rostered day off (RDO) every 4 weeks.

Other Council benefits:

• Extra leave between the Christmas and New Year period (additional to your annual leave)
• Flexible work arrangements
• Outstanding team environment
• Ongoing opportunities for professional development: We have annual assessments for all Council employees to put plans in place for training and career progression so that you can broaden your horizons during your time with us
• Access to Long Service Leave after 5 years rather than 10

How to apply

Thank you for your interest in working with Dungog Shire Council.

You can apply now using our simple online application form. You are able to start an application and complete it at a time that suits you by selecting the Save For Later button.

To submit your application, please follow the below steps:

1. Fill out the required personal details and online questions below
2. Attach the requested documents (e.g. resume, cover letter, qualifications, licences)
3. Review your application and select Confirm

What happens next?

You will receive an automated acknowledgement email once you have submitted your application. We will be in touch once we have reviewed your application. Please note that Council reserves the right to review applications before the close date, so we recommend you apply as soon as possible if you are interested in this position.

Please be aware that Council is required to complete pre-employment checks on recommended candidates prior to an offer of employment. These may include reference checks, a pre-employment medical assessment, a criminal history check and/or a psychometric assessment.

For further information, please contact: Damian Morris, Director Infrastructure & Assets on 4995 7777

Applications close: Sunday 22 November 2026 AEST 11:59 PM