City of Perth

Customer Experience Officer

• $75,360 to $81,263 per annum, plus super
• Full-time, permanent
• CBD Location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

Looking for a role where every day is different?

Join the City of Perth as a Customer Experience Officer and be at the heart of the action. As one of the first people our community interacts with, you'll help residents, visitors, businesses and employees find solutions, access services and get the most out of their City experience.

This is more than a call centre role. You'll engage with customers across phone, email, online and face-to-face channels, juggle a variety of enquiries and tasks, and play a key role in delivering exceptional service. From supporting City initiatives to helping people navigate Council services, you'll make a real impact while building valuable skills in a fast-paced, supportive and dynamic environment.

What You'll Be Doing

• Be the first point of contact for enquiries across phone, email, online and face-to-face channels.
• Help residents, visitors and businesses access City services and information.
• Manage competing priorities, enquiries and administrative tasks in a fast-paced environment.
• Process bookings, payments and correspondence while maintaining accurate records.
• Support wider City events, initiatives and the day-to-day operation of the Customer Experience Centre.
• Work collaboratively with a positive, high-performing team to deliver great service.

What We're Looking For

We're looking for someone who:

• Has a passion for customer service and enjoys helping people find solutions.
• Can confidently manage multiple enquiries and priorities in a fast-paced environment.
• Remains organised, adaptable and professional when priorities change.
• Works effectively both independently and as part of a team.
• Has strong computer skills, particularly in Microsoft 365.
• Brings a positive, friendly and customer-focused approach to every interaction.

Experience in Local Government or customer relationship management systems will be highly regarded, but most importantly we'll value your attitude, adaptability and commitment to excellent service.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

What's In It for You?

• Work in the heart of Perth's CBD and make a real impact on the community.
• Enjoy flexible rostered shifts across our 7am-7pm operating hours, with occasional weekend overtime.
• Build valuable customer service and administration skills.
• Gain exposure to a wide range of City services and career opportunities.
• Join a supportive team that values collaboration and growth.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa);
• A satisfactory National Police Clearance (dated within 3 months).

How to Apply

Please apply online by clicking the ‘APPLY’ button below, which will direct you to the City’s application questionnaire.

When prompted, please submit: your current resume; a tailored cover letter that addresses the Selection Criteria of no more than two pages; and any relevant qualifications or certifications. Remember, less is more!

The Application Process

Applications for this position will close at 5PM AWST on Thursday 5 November 2026. Applications may be considered, and interviews conducted prior to, the closing date.

Please note: The advert may close earlier than the listed closing date should suitable applications be received, so we encourage you to apply as soon as possible.

Applicants may also be placed in a pool for future vacancies or considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.