Mosman Council

Customer Experience Coordinator

CustomerExperienceCoordinator

• Join a close-knit and supportive team at a progressive lower north shore council
• Full-time permanent opportunity with a Rostered Day Off every 3 weeks
• Total package from $98,847 to $119,974 pa inclusive of 12%super, travel support, 35 hours per week

Why Apply?

Join us in creating a vibrant,progressiveand sustainable community.

We are an innovative and progressive lower north shore Council with a rich history dating back to the 1890s and many heritage-listed sites. With an abundance of amenities and attractions, this area has something to offer everyone.

We are a smaller Council, offering diverse and rewarding work. As aCustomerExperienceCoordinatoryou will be part of a small but ambitious Council, supporting our greatest assets- our staffand community.

This role will provide you with the opportunity to utilise your skillsin the area ofCustomer Experience, ensuring good public relations and efficient output within a team environment.

Mosman Council have a close-knit culture, with networking encouraged to support all teams.

WhyYou’llLike Working Here

At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care.

As a member of a close-knitteamyou will experience a connected and supportive environment.

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.

We are proud to be recognised as a leading employer, having recently won theXref2025 Best Workplace Awardand theXref2025 Change Champion Award, which celebrate excellence in people management and positive workplace transformation.

We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary studyassistanceprogram, access to fitnesspassport offering discounted gym memberships, and genuine work-life balance. Additionally, our staffhave the opportunity todeliver on initiatives that have a tangible impact on the daily lives of residents.

We invite you to learn more about what Mosman Council has to offer. View the full listhere.

WhatYou’llBe Working On

You willprovide high level customer experience at Council’s Customer Experience area and Contact Centre on a rotating basis, promoting them as the focal points of contact for resolution of customer enquiries.

You will lead theday to dayoperations in the Customer Experience area including supervision and support of the Customer Experience Officers andassistwith the operations of the Venue Hire area.

WhatYou’llBring to the Role

To be successful in this role you will have a minimum of 5 years’ experience in delivering quality customer service and contact operations.

You will havehadexperience andhave the ability toundertake financial transactions, end of day reconciliation procedures, office administrationdutiesand reporting.

With excellent communication, conflict resolution, negotiation andproblem solvingskills, with the confidence and ability to deal with difficult customers.

How to Apply

• Apply now by completing the online application form below. You can save your application and come back to it later.

• Please answer all required questions anddemonstratehow you meet the selection criteria.

• Upload your Resume/CVand any relevant documentation (Word,PDFor JPEG format only)

• For further information about the role, pleasecontactEvelyn Lee 02 9978 4255during business hours for a confidential discussion or see the attachedPosition Description.

Applications close:11.30pm,11 October 2026

Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Mosman Council is committed to creating safer communities for children and young people.