Sutherland Shire Council

Customer Experience – Accounts

• Join a dedicated team focused on providing quality customer service.
• Play an important role in our Leisure Centre, engaging with clients and promoting our services.
• Opportunities for professional growth and skill development in a collaborative environment.
• Contribute positively to our community while adhering to child safety and compliance standards.

About Us

At Sutherland Shire Council, we are committed to enhancing community well-being through our Leisure Centre services. We aim to deliver high-quality experiences that meet the diverse needs of our community, creating a welcoming environment for people of all ages.

Our team works collaboratively to deliver engaging programs and services, and we are seeking individuals who share a strong commitment to customer service and community engagement.

Your Role in Our Team

The Customer Experience - Accounts position is essential in ensuring our clients receive excellent service. You will support front reception and membership services, manage customer accounts, and oversee direct debit processes with accuracy.

As a vital part of our team, you will engage with clients, respond to inquiries, and promote our programs. Your administrative skills will be utilised as you prepare reports and assist in training team members, contributing to continuous improvement.

Who We’re Looking For

We are seeking individuals who are enthusiastic about delivering outstanding customer experiences. If you enjoy working in a fast-paced environment and have problem-solving skills, we want to hear from you!

• Current NSW Working with Children Check is essential.
• Experience in financial administration and customer service roles.
• Proficient in Windows-based programs and computerised point of sale systems.
• Strong time management and organisational skills, with the ability to prioritise tasks.
• Effective verbal and written communication skills for engaging with clients.
• Desirable: Familiarity with Leisure Centre point of sale systems and direct billing; previous experience in a Leisure Centre is a plus.

If you're ready to contribute to our community and grow your career in a supportive environment, we encourage you to apply. Join us in making a difference for our clients while upholding our values of integrity and excellence.

Join our Team and Grow with Us!

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
• Get your application in by 11.59pm:Monday 4 May 2026.
• Package:$61,515 - $65,203 gross p.a. plus 12% superannuation. (Salary will be paid based on the skills and experience of the successful candidate).
• Hours of work:Permanent Full Time working 38 hours per week, with option of 19 day month flex time arrangement.
• To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Adam Dransfield[email protected]for any job specific enquiries.
Breanna Rivers - [email protected], Talent Acquisition Business Partner, can assist with any recruitment related enquiries.

Click on the link to check out thePosition Description

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.