Coordinator Customer Service

• Full Time Permanent
• One of the Fastest Growing Local Governments in Australia with great Career Opportunities!
• Family Friendly - 9-day Fortnights / Hybrid WFH / Paid Parental Leave!
• 12% Super - Choose to co-contribute and receive up to 18%!

Avoid the city chaos and embrace the family friendly, country town atmosphere of Mundijong! Use your proven background in customer service to help shape our rapidly growing Shire.

Join us at "The Shire"

Here at "The Shire" we live and breathe our values of Accountability, Collaboration and Trust to proactively support our fellow employees and our local community.

We are looking for like-minded individuals to join our fun and dynamic team! We are seeking an experienced and professional Coordinator with a passion for customer service.

About the role:

This is a leadership role for a passionate, people-focused professional who is committed to delivering exceptional customer service and creating positive experiences for the community.

As Coordinator Customer Service, you will play a pivotal role in shaping a customer-first culture across the organisation, leading and inspiring a dedicated team to deliver consistent, high-quality service across all interactions.

With a new Byford Customer Service Centre opening in June, this role offers an exciting opportunity to be part of a growing, community-focused team in the heart of Byford, as well as enjoying the country feel at our existing Mundijong Customer Service Centre.

You will coach and develop staff, ensuring they feel supported, empowered and equipped to respond to customer needs with professionalism, empathy and efficiency.

Working at the heart of the organisation, you will strengthen the systems, processes and partnerships that underpin service delivery, overseeing key platforms and contracts while driving continuous improvement.

Through collaboration with service teams, you will promote accountability and embed the Shire's Customer Service Charter, ensuring a seamless and responsive experience for customers and positioning the organisation as a trusted, community-focused service provider.

Our preferred candidate will be able to demonstrate the following experiences and skillset:

• Proven ability to build and lead high-performing teams, drive positive cultural change, manage performance, and influence staff to deliver exceptional customer service outcomes.
• Demonstrated experience in managing and optimising Customer Relationship Management (CRM) systems, including the ability to analyse customer data, identify trends and insights, and use this information to drive continuous improvement in customer service performance and outcomes.
• Proven ability to effectively engage, influence and build strong relationships across a diverse range of internal and external stakeholders.
• Demonstrated experience in a coordinator role or in a comparable leadership position.

The Important Stuff!

We will negotiate a great salary with you depending on the experience you bring to the role.

Not only will you have the opportunity to swap the city chaos for our fabulous natural environment and quiet rural outlook, but here are also some other great benefits:

• Free local gym membership
• If you choose to contribute additional super, we will match up to 3% as a co-contribution
• Wellness programs including Fitness passport
• Free counselling, health assessments and health insurance discounts, annual flu vaccination and skin cancer screening
• Two additional Local Government days off per year
• The option of Purchased Leave
• Salary packaging options, including novated leasing
• Professional development opportunities - study leave and study assistance
• Free Onsite Parking

About the Shire!

With the Administration office located in Mundijong just 45 minutes from the Perth CBD on the picturesque backdrop of the Darling Scarp, our Shire is one of the fastest growing Local Governments in Australia.

Our community come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do but because it makes our organisation stronger.

Where do I apply?

Applications close on Thursday 04 June 2026, but we are reviewing applications as they come in and the position may close earlier than expected. We recommend you apply as soon as possible. We encourage applications from all areas, including Mandurah, Peel and Pinjarra regions.

Note: The Shire will collect personal information from you during the recruitment process, which will only be used or disclosed when required to effectively process your application.