Casual Customer Service Officer
Council is seeking a dedicated individual to join our Customer Service team—someone who embodies our core values of Passion, Respect, Innovation, Dedication, and Excellence (PRIDE) in every interaction.
In this role, you’ll be the first point of contact across all channels of customer engagement, providing outstanding service to both internal and external customers.
If you’re driven to support and serve others while helping to deliver infrastructure and services that meet the evolving needs of our community, we want to hear from you.
YOUR WORKING ENVIRONMENT
- Work a variable number of hours on a casual basis
- A commencing hourly rate of $35.36 - $39.80 dependent upon skills and experience, plus 12% superannuation
YOUR WELLBEING
- A supportive and inclusive workplace and culture where your opinion is valued
- A suite of health and wellbeing programs offered each year
- A range of mentally healthy workplace initiatives including support from mental health champions
- Free vaccinations and health checks
- Staff fitness initiatives
- Access to a confidential counselling service for you and your family
YOUR CAREER
- A supportive environment to assist you to reach your career goals
- Access to ongoing professional development and individual development plans
- Ongoing training and support through Council’s cultural development program
- Mentoring and coaching programs
- Generous reward and recognition programs and initiatives
- Opportunities for secondments and higher-grade duties arrangements
- Access to e-learning platforms
The contact officer for this position is Toni Shawyer, Customer Service Coordinator on (02) 4823 4420.
Applications close Thursday, 30th July 2026 at 5:00pm.
This position is subject to relevant pre-employment checks and all applicants must have the right to live and work in Australia.
Council is an Equal Employment Opportunity and Child Safe Organisation. We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds.
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