Wollondilly Shire Council

IT Helpdesk Lead

IT Helpdesk Lead

Summary of the position:

• Picton location
• Permanent Full-Time
• Salary commencing from $89,981 per annum + 12% Superannuation
• 35-hour week 
• Access to generous Flex-time provisions and Working from Home arrangements

About the opportunity:

An exciting opportunity exists to join our Digital Innovations, Information and Technology team as an IT Helpdesk Lead.

Reporting to the Team Leader Information Technology, you will lead the Helpdesk function and drive customer service excellence in the delivery of first-level IT support across Council. You will oversee support for desktop hardware and software, mobile devices, corporate networks, and business systems, ensuring reliable and responsive technology services for staff across the organisation.

To succeed in this position, you will meet the following criteria:

• Minimum three (3) years relevant work experience and a Certificate III, IV or Diploma in an IT related field.
• Demonstrated capability to manage a small team environment by coordinating daily helpdesk operations, monitoring progress, and supporting performance outcomes.
• Demonstrated ability to show imitative and innovation when investigating, analysing and solving problems.
• Demonstrated ability to provide excellent customer service in a resource constrained environment, thereby demonstrating the ability to effectively communicate, influence and negotiate.
• Demonstrated ability to monitor and improve the service level provided by a first level information technology support function.
• Ability to complete ongoing planning involving complexity to ensure effective contribution to work programs.

What we can offer you:

Located on Sydney’s southern fringe, Wollondilly Shire Council spans 2,560 km² of natural bushland, scenic waterways, and vibrant, welcoming communities.

Delivering exceptional, high-performing services to our community is fundamental to what we do. We continuously seek opportunities to strengthen our service delivery across and require experienced and qualified professionals to join us and Making Wollondilly even better, together. We actively cultivate a positive and supportive work environment, providing a variety of benefits to support, reward and actively engage our workforce including;

·         Learn, develop and grow your career with our Growth Learning Program

·         Be acknowledged in our STAR Reward and Recognition program  

·         Participate in our Educational Assistance Program

·         Your wellbeing matters – be connected with our Health & Wellbeing programs

·         Access to our Employee Assistance Program

Want to find out more?

Further Information: Peter Davis, Team Leader Information Technology, 4677 9587.

Closing Date: 5:00pm Monday, 6 July 2026.

Join us in Making Wollondilly even better together!

Only applications received via Council’s online recruitment platform be considered. To apply for this position, you must be an Australian or New Zealand citizen, a permanent resident, or have unlimited work rights in Australia without visa restrictions.

All positions are engaged Monday to Sunday (except otherwise stated) in accordance with the Local Government (State) Award.

Shortlisted applicants may be required to complete pre-employment checks including a medical assessment (including drug and alcohol screening), police clearance, qualification and bankruptcy verification, and a valid WWCC.

Wollondilly Shire Council is committed to fostering a positive, inclusive, and diverse workplace culture. We uphold our responsibility as a child-safe organisation, dedicated to promoting and protecting the rights of children and young people. We encourage applications from First Nations peoples, individuals with disability, veterans, members of the LGBTQIA+ community, and people from culturally and linguistically diverse communities. We actively provide reasonable adjustments ensuring applicants are supported throughout the recruitment process.