Port Macquarie-Hastings Council

Process Manager

About the Opportunity

At Port Macquarie-Hastings Council, our Utilities Operations
team plays a critical role in delivering safe, reliable, and sustainable water
and wastewater services to the community. As the region continues to grow, the
demand on essential infrastructure and operational services is increasing,
making strong leadership, innovation, and operational excellence more important
than ever.

We are looking for a Process Manager to lead the
Utilities Process Team and oversee the daily operations, maintenance, and
performance of water, wastewater, and headworks infrastructure across the
region. This role will drive operational improvements, support strategic
planning, and lead a high-performing team to deliver essential services that
meet community and organisational expectations.

On a typical day this role will:

• Lead
  the day-to-day operations of Council’s Utilities Process Team, ensuring
  water and wastewater services are delivered safely, efficiently, and in
  line with required service standards.
• Oversee
  operational maintenance and repair programs for water and wastewater
  infrastructure, ensuring effective service delivery across the Port
  Macquarie-Hastings region.
• Manage
  budgets, resources, and operational priorities to achieve best value
  outcomes and support the delivery of annual operational plans.
• Provide
  leadership, coaching, and performance support to staff to foster a
  positive, high-performing, and safety-focused culture.
• Contribute
  to the development and maintenance of Water and Wastewater Asset
  Management Plans and support the delivery of capital projects.
• Build
  strong relationships with internal stakeholders, contractors, and the
  community to support responsive and customer-focused service delivery.
• Monitor
  compliance with WHS legislation, environmental requirements, Council
  policies, and operational procedures.
• Identify
  and implement process improvements, innovation opportunities, and better
  practice initiatives to enhance operational performance and service
  delivery.
• Participate
  in after-hours and on-call services to support operational continuity when
  required.

To be successful in the role you will have:

• Degree
  qualifications in Engineering, Environmental Science, or another relevant
  discipline, with demonstrated experience relevant to the role.
• Proven
  experience within the utilities sector managing water and/or wastewater
  treatment, process operations, or bulk distribution services.
• Strong
  leadership experience with the ability to manage, coach, and develop teams
  while driving performance outcomes.
• Demonstrated
  experience managing operational services, budgets, resources, and
  achieving KPI and operational plan outcomes.
• Strong
  knowledge of Workplace Health and Safety legislation and experience
  promoting a positive safety culture.
• Excellent
  verbal and written communication skills, including the ability to prepare
  reports and provide technical advice.
• Proven
  ability to manage competing priorities, respond to operational challenges,
  and make sound decisions in a dynamic environment.
• Current
  Class C Driver Licence and the ability to participate in an after-hours
  on-call roster.

Remuneration
and Benefits

Employment
type: Permanent, full-time role (35 hours per week plus flextime)

Salary: Starting from $129,671.65 to $145,124.67 per year depending on skills and experience
plus 12% super

Allowances: Civil liability and on call allowance 

This
role also qualifies for a leaseback vehicle or allowance

Benefits

• Flexible work arrangements - hybrid working
  and flexitime
• Discounted gym membership through membership
  to Fitness Passport
• Annual uniform allowance and PPE provided
• Career development opportunities
• Annual salary increase as per the Local
  Government (State) Award 2023 plus annual salary review
• Long service leave after 5 years
• Generous employee assistance program
• Salary packaging options available through
  Salary Packaging Australia and Maxxia
• Recognition through our annual awards ceremony
  celebrating and rewarding staff achievements

Questions?

If you
would like to know more about this opportunity or have any questions about the
role please contact Brent Parker, Group Manager Utilities Operations on 0437 569 005.

Interested
in Applying?

Please
complete the application form below and answer the questions which relate to
the essential requirements found in the position description, then upload a
copy of your resume and cover letter.

You
will find the position description when you apply for the role.

You may
find it helpful to write your response to the questions in a word document then
copy/paste this into the application form once you are ready to submit your
application.

Applications
Close: Sunday the 21st of June 2026 at 11.30pm

Notes:

Suitable candidates may be placed on a talent pool or eligibility list for future identical, or similar positions for a period of 12 months.

Please upload documents in PDF format.

We often ask our preferred applicants to complete pre-employment checks. This may include Reference Checks; National Criminal Police Check; Medical Assessment; Qualification Verification; Working with Children Check Verification.

PMHC's recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview).

Please regularly check your 'junk mail' or ensure our email address [email protected] and [email protected] is set to 'trustworthy'.

Port Macquarie Hastings Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.

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