Blacktown City Council

Venue Experience Assistant BISP – Casual

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $24.8 billion regional economy, Blacktown City is also home to 30,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About Blacktown International Sports Park (BISP)

Located along the Westlink M7, Blacktown International Sports Park (BISP) is the premier elite training and playing facility in Western Sydney. First opened in 2000 for the Sydney Olympic Games, the facility has continued to grow and now incorporates a variety of sporting facilities across 54 hectares, including:

• Blacktown Football Park
  • 12 soccer fields with the inclusion of 6 additional fields completed in May 2020
  • Western Sydney Wanderers administration and training facility
  • Blacktown District Soccer Football Association administration and training facility.

• Athletics
  • International Association of World Athletics (WA) Mondo track
  • Turf Infield
  • Multi-Use field for League, Union and Soccer. 

• Cricket/AFL Precinct
  • Two ovals for cricket and AFL in addition to Joe McAleer Reserve (NSW Premier Cricket Ground of the Year 2016-17 and 2017-18)
  • 32 turf practice wickets for international, first-class, and Cricket NSW academy training.

• Baseball
  • Three International standard diamonds
  • Current home of the Sydney Blue Sox in the Australian
  • Baseball League Baseball Australia National Tournaments
  • International training camps. 

• Softball
  • Four international standard diamonds
  • Softball NSW academy
  • Softball Australia National Tournaments
  • International training camps. 

• Blacktown Exercise Sport and Technology HUB (BEST)
  • Multi-Use turf training pitch for League, Union and Soccer
  • New training home for the future Matilda’s. 

• Blacktown Disability Sports Centre
  • An indoor training facility
  • Two multipurpose courts that support a variety of sports and activities.

About the opportunity

This casual role will provide an opportunity for candidates to work with our Venue Experience Supervisor and support the daily operations at BISP. You will be responsible for ensuring the effective day-to-day operation of the Sports Park and facilitate a safe and enjoyable experience for all visitors at the precinct. This role requires your availability for weekends, and some evening hours.

Some of the duties include:

• support the effective deployment and use of resources for commercial tenants, accommodation guests, hirers and the general public, as directed
• liaise with the Venue Experience Supervisor and other members of staff to ensure that all bookings and activities are effectively managed as set out in the centralised booking system
• assist in the capacity of concierge as directed to support the movement of commercial tenants, accommodation guests, hirers and the general public through the Sportspark.

Qualifications and experience

Essential:

• Minimum Certificate III in a related field
• Current First Aid Certificate
• Experience in a similar environment including sporting, leisure, education medical or community facilities
• Current Working with Children Check valid for paid work.

Desirable:

• Current class C driver's licence  
• Attainment of a Pool Lifeguard Certificate
• ASCS level 1 and above or, completion of a sport and exercise science undergraduate degree
• Experience and knowledge within hospitality operations including hotels and catering
• Knowledge of applicable legislation/regulations
• Experience and knowledge of water testing procedures
• Experience of Priava venue and event management software
• Demonstrated commitment to customer service
• Experience in working within a team environment and as a ‘self-starter’
• Intermediate computer skills.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $35.8211 per hour plus 25% casual loading
• Casual working hours 
• Penalty rates apply for weekend shifts
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

This position has been identified as child related work, in accordance with the Child Protection (Working with Children) Regulation 2013. Therefore, your application must include a Working with Children Check (WWCC) number. For further information, go to https://www.service.nsw.gov.au/transaction/apply-for-a-working-with-children-check.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child-safe organisation that supports and promotes the safety, well-being, and empowerment of children.

Position description 

Click here to view or download the position description.

  Apply now using our fast and easy-to-use online application process:  

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging-out' of the system.
3. Review the questions and decide on your responses before commencing your application.

   Best of luck.

Closing date:           Friday 20 June 2025, 11.59 pm    

Contact officer:       Lillian Ong on 0429 792 419

Internal ref:              Casual