Tweed Shire Council

Supervisor – Aquatic Facilities

• Oversee day-to-day operations across three aquatic centres: Murwillumbah, South Tweed Heads, and Kingscliff, ensuring top-tier safety, service, and supervision.
• Manage and roster aquatic staff to maintain industry-standard staffing levels and operational efficiency.
• Respond to customer needs and feedback, resolving issues and ensuring community satisfaction with programs and services.
• Contribute to program development, marketing strategies, and capital works planning to enhance facility functionality and engagement.
• Monitor budgets and financial performance, providing regular reports and forecasts to support operational planning.

What's on offer:

• a base salary ranging from $81,860 per annum with competency-based increments up to $96,965 per annum, plus 11.5% super
• 38 hours per week, based on a 7-day roster, including weekends 
• training and development opportunities
• flexible work options for a healthy work/life balance
• generous employment conditions (we have too many to list - click here for more).

We are seeking: 

• Qualifications in: Current Pool Lifeguard license, Workplace and Assessment Training Cert IV, Royal Life Saving Service Association trainer and assessor QLD/NSW, Level 2 Senior First Aid, Aquatic Operations and Supervision Certificate, Current CPR certificate, Working With Children Check (NSW). 
• Proven experience supervising large-scale aquatic facilities (Category 1 Pool) with strong leadership and operational oversight.
• Demonstrated ability to develop, promote, and deliver a range of aquatic programs, including learn-to-swim, coaching, and aqua aerobics.
• Excellent communication, negotiation, and conflict resolution skills, with a strong commitment to community engagement and customer service.
• Strong administrative, financial, and technical skills, including report writing, budget management, and proficiency in computer systems such as POS and spreadsheets.

About us:

• Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
• The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.  
• Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles.  We provide workplace adjustments for people with disability, and access to flexible work options. 
• Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government. 

Where it's located:

This position is based in Murwillumbah and can be directed to work from any Council work site.

Position closes: 

Friday 23 May at 12 noon sharp (NSW time).  Late applications will not be permitted.

Click here to view the Position Description 

TIPS for Addressing the Selection Criteria

Click here for more information on the Recruitment Process

Click here to view our Values

Pre-Employment Screening:

Tweed Shire Council conducts pre-employment assessments as part of its recruitment process. 

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

• Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
• Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.  Click here for more information.

Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors.  Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.

Immunisations:

This position is identified as at risk of contracting vaccine-preventable/manageable diseases and as a consequence impacted employees are strongly recommended to participate in Council’s workplace vaccination program. 

Working With Children Check (WWCC):

This position meets the criteria for child-related work, therefore a valid current Working with Children Clearance is required as part of our background screening.

How To Apply:

You must use your own email address, and not one used previously by another person that has applied for a position with council.

Once you start your online application, you cannot save and return to it later. 

1. Have your Resume document ready to go.
2. Fill out all questions below. Click 'Next'. 
3. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
4. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below: 

1. Please confirm what qualifications/licenses you hold from the following: 
   - Current Pool Lifeguard license
   - Workplace assessment and training Cert IV
   - Royal Life Saving Society Australia trainer and assessor, QLD/NSW
   - Level 2 Senior first aid
   - Aquatic Operations and Supervision Certificate
   - Current CPR Certificate
   - Working With Children Check (NSW)
2. Please describe your experience supervising large aquatic facilities, including the scale of operations and the types of responsibilities you managed.
3. Provide examples of aquatic programs you have developed or delivered (e.g. learn to swim, aqua aerobics, coaching), and explain how you ensured their success.
4. Tell us about a time you successfully resolved a conflict or challenging customer interaction in a community or aquatic setting. What approach did you take?
5. Describe your experience in managing budgets, preparing reports, and using computer systems such as spreadsheets or point of sale software in an aquatic or similar environment.

SK97188A

OFFICE USE ONLY