City of Kwinana

Senior Technical Services Officer x 2

Permanent  |  Full Time  |  76hrs Per Fortnight

Premium Recquatic Membership | 13% Superannuation | Rostered Day Off (9 Day Fortnight)

This position is classified as a PACS Band 8 ($103,539 - $112,076) under the City of Kwinana’s structured remuneration system.

What’s On Offer
As Kwinana continues to grow and modernise, we have an exciting opportunity for two experienced ICT professionals to join our Technology team as Senior Technical Services Officers.

In this position you'll play a key role in delivering expert technical services across the City's ICT environment. Acting as the senior technical escalation point within the Technical Services team, you'll resolve complex technical issues, maintain business-critical systems and mentor team members while driving continuous improvement across our technology services.

This diverse, hands-on role spans Microsoft technologies, end-user computing, cybersecurity, CCTV, audiovisual systems and supporting infrastructure. You'll also work closely with managed service providers and technology vendors to ensure reliable, secure and customer-focused ICT services are delivered across the organisation.

If you're passionate about technology, enjoy solving complex problems and thrive in a collaborative environment where no two days are the same, we'd love to hear from you.

Who Are We?
The City of Kwinana is an award-winning local government at the heart of Western Australia's major industrial region and is home to the state's second fastest growing population. With ongoing redevelopment, including new residential areas, modern community facilities and improved transport links, Kwinana is rapidly evolving into a vibrant, connected and liveable city—making it an exciting place to live and work.

Join a progressive ICT team supporting the technology that enables our organisation to deliver exceptional services to our growing community.

What You'll Need
To make an impact as our new Senior Technical Services Officer, you'll bring:

• Extensive experience providing high-level technical support across a broad ICT environment, including Microsoft 365, Active Directory, Intune and end-user computing.
• Demonstrated ability to diagnose and resolve complex technical issues across multiple systems while maintaining exceptional customer service.
• Experience supporting or administering ICT infrastructure, cybersecurity practices, CCTV and audiovisual technologies.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience mentoring colleagues and contributing to continuous improvement within an ICT team.
• Relevant tertiary qualifications in Information and Communication Technology, or substantial equivalent industry experience.

We welcome applicants who are motivated by solving technical challenges, enjoy working collaboratively and are committed to delivering outstanding customer service.

What’s In It For You?
At the City of Kwinana you will enjoy a true work-life balance, with access to flexible working arrangements and a fantastic workplace culture borne from a collaborative team environment.

Other perks include, but are not limited to…

• A fantastic workplace, recently ranked alongside the top 10% of the most constructive local governments in Australia and New Zealand for workplace culture!
• Competitive salary plus 13% superannuation.
• Three (3) days paid time off during Christmas close-down.
• Nine (9) day fortnight.
• Additional annual allowance instead of leave loading.
• A robust employee wellness program with initiatives designed to support employees' physical and mental wellbeing.
• A generous Celebration and Recognition Policy for employees.
• The opportunity for flexible working arrangements.
• Career development, training opportunities and study support.
• Premium Kwinana Recquatic Centre membership.

Want To Know More?
To be considered for this position, applicants must submit a CV, a covering letter and a statement addressing the Selection Criteria (maximum two pages) which demonstrates their suitability for the role.

For more information relating to the position please call Bernard Hoehmann, Chief Information Officer, on 9236 4624.

Apply online: www.kwinana.wa.gov.au
Applications close 5:00pm Wednesday 5 August 2026

The City of Kwinana reserves the right to commence recruitment prior to the closing date, and will not accept or consider late applications

The City of Kwinana promotes and values diversity to create a unique work force. Applicants from diverse backgrounds, such as Aboriginal people, people living with disability or people from different cultural backgrounds are encouraged to apply. The City also strives to be a customer centric organisation, with the customer at the centre of everything we do. As such, all employees play an important role in helping us to achieve this by ensuring they provide best-practice customer service. The City has the goal of zero harm for its employees, this includes providing a smoke-free environment and minimising exposure to the elements. Conditions of employment are in accordance with the City’s current Enterprise Agreement. For further information, please contact our Recruitment team on 9236 4618 or 9236 4628.

Please note: As part of the City’s recruitment process, the selected applicant will be required to undergo a pre-employment medical which includes a Drug and Alcohol screen test.