Liverpool City Council

Senior Claims Assessor

Senior Claims Assessor

1x Permanent Full Time, 35 hours, 5 days per week

Salary: $108,609.01 to $119,007.71 + 11.5% super

Close Date: 2 weeks

ABOUT US:

Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. Working with Liverpool City Council offers a wealth of professional opportunities as we are on an exciting journey to become Sydney’s third CBD and one of the fastest growing regions over the next decade.

With the construction of Western Sydney Airport and the development of Liverpool`s city centre as an innovative health, education, and lifestyle precinct, there has never been a more exciting time to work in Liverpool City. Liverpool is experiencing significant growth from urban release development and from redevelopment in established areas as it continues to provide outstanding levels of service to its wonderfully diverse community.

ABOUT THE ROLE:

As a Senior Claims Assessor, you will be responsible for the end-to-end management of a portfolio of physical and psychological workers compensation claims. You will ensure claims are assessed and managed in a prompt, accurate, professional, and commercially effective manner in line with the Self-Insurance Licence, SIRA Workers Compensation Legislation (NSW), and all relevant standards, codes of practice, and internal policies.

A key focus of this role is to provide effective case management and ensure legislative compliance. You will monitor relevant legislation and promptly advise the Insurance & Claims Team of any updates or changes impacting the claims process.

In addition to case management, you will lead and support the organisation’s Injury Management and Return to Work processes, including liaising with the relevant business managers/supervisors for injury investigations, maintaining regular contact with injured workers, and ensuring all required documentation and consents are completed. You will facilitate communication with treating practitioners and managers/supervisors, helping to ensure injured workers receive appropriate support and achieve successful return-to-work outcomes.

You will also play an important role in stakeholder engagement, working closely with internal and external stakeholders to support claim progress. This includes coordinating with people leaders to identify suitable duties, attending case conferences, participating in SIRA performance meetings, and conducting site visits as needed.

As a senior member of the team, you will also provide coaching, mentoring, and support to the claims team, developing their skills in low complexity claims management, wage payment calculations, and preparing them for future succession opportunities within the team. Your leadership will contribute to the continuous improvement of the claims function and drive positive outcomes across the business

ABOUT YOU

The successful applicant will have:

• Tertiary qualifications and/or extensive experience in managing workers compensation claims for a self-insured company preferred but not essential
• SIRA endorsed Return to Work Certificate
• Current C Class Licence
• An experienced Senior Claims Assessor with 5 years+ of NSW Self Insurance experience in end-to-end claims management.
• Demonstrated experience managing complex physical and psychological injuries.
• Demonstrated ability maintaining databases, with an ability to extract and analyse data including preparation of graphs and reports with a high level of accuracy.
• Demonstrated ability to make sound, evidence-based decisions at short notice and communicate effectively.
• Thorough knowledge of NSW Legislation in respect of Workers' Compensation and Injury Management and SIRA requirements.
• Demonstrated ability to maintain a high level of confidentiality and to act with probity at all times.
• Knowledge of the statutory and regulatory environment associated with the insurance and claims management discipline, in the Worker’s Compensation area.
• Interpersonal and written communication at a high-level including negotiations and facilitation.
• Experience in report writing and trend analysis.

BENEFITS OF WORKING WITH US

• Be rewarded with an attractive annual salary package (Salary will be dependent upon the relevant skills, experience, and competencies of the successful applicant.)
• Flexible working arrangements, including working from home and office.
• Ability to accrue up to 2 days of flexitime leave per month, which equates to up to 24 days per year (Note: this is in addition to 4 weeks of annual leave per year).
• Free parking is available nearby, with subsidised parking also on offer.
• Access to a Fitness Passport membership
• Internal professional Learning and Development

For further information about the position please contact Samata Billa, Talent Acquisition Partner at billas@liverpool.nsw.gov.au

At LCC we know that our people are our most valuable investment.  They are the creative drive behind Councils major projects, their skills and knowledge contribute to council short- and long-term objectives.

How to Apply: Please click the 'Apply' button above. Applicants must submit a covering letter, current resume and response to the selection/essential criteria questions which will be shown once you commence your application.

Click here for a copy of the position description

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

Council will provide reasonable adjustments for individuals with a disability throughout the recruitment process.