Lane Cove Council

Digital Services Specialist

Team:Customer Service

Hours: Full-Time 35 Hours

Salary: $$104736.70 - $109971.68 per annum + 12% superannuation

About the role

Are you seeking an opportunity to make a meaningful impact within an innovative, community-focused local government organisation?

We have an exciting opportunity for a motivated and experienced Digital Services Specialist on permanent full-time basis.

This role works closely with business users across Council to understand processes, identify improvement opportunities, and deliver practical digital solutions.

About you

To be successful in this role you will bring:

• Experience managing and developing CRMs to ensure efficient and effective service delivery for customers and staff
• Experience managing vendors and external service providers to deliver system performance and continuous improvement outcomes
• Strong
  customer focus, with the ability to apply a customer-centric lens to system
  design, process improvement and decision-making
• Experience
  gathering insights and identifying and implementing continuous improvement
  initiatives
• Experience coordinating digital transformation projects
• Relevant tertiary qualification in related discipline, or a combination of education, training and demonstrated experience

What we offer

We
are committed to supporting our people to do their best work. You’ll have
access to:

• Flexible
  work arrangements.
• Annual
  performance reviews and salary progression
• Extensive
  professional development and training
• Employee
  wellness program and discounted gym memberships
• Location benefit —close to shops, cafes and the Lane Cove aquatic centre

About Council

Located
on the lower North Shore, Lane Cove is a vibrant, close-knit community with a
leafy village atmosphere. We deliver best-value services and facilities to our
residents while building a sustainable, inclusive future - one that empowers
children, young people and families to feel safe and supported.

We
are a place where people genuinely care about their work and each other.
Inclusion and diversity are central to everything we do, and we welcome
applications from people of all backgrounds, experiences and walks of life.

How to apply:

Please click on “Apply now” and complete the information requested. Applications are to include a resume, cover letter and answers to the online questions.

Further information regarding this role can be found in the Position Description or by contacting Kara Densby on 9911 3513.

Salary range:

Salary: $104736.70 - $109971.68 per annum (amend as needed) + 12% superannuation

Closing date:

Applications close 13 July 2026

Council is an equal opportunity employer. We
reflect the community we serve and encourage applications from First Nations
peoples, people with disability, LGBTIQ+ individuals, and people from
culturally and linguistically diverse backgrounds.