Campbelltown City Council NSW

Customer Service Specialist

Customer Service Specialists

• Multiple positions available! Permanent, Temporary Full time, Part time and Casual
• Salary from $78,239.04- $84,692.74 + 12% Superannuation
• Secure and free staff car park

Our Customer Service team are looking for energetic, passionate, customer-focused individuals to join our team at Campbelltown City Council.

About us:

We are not your usual. We are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started.

About the role:

To thrive in this role, you’re someone who finds it easy to build and maintain positive relationships to be able to provide a great customer experience.  

The role will see you respond to customer enquiries over the phone in our contact centre, on email and manage the day-to-day operation at our front counter in a high volume and fast paced environment. 

If you’re agile, dynamic and love working with people where every day is a great day for making an impact with customers, then this role is for you. 

Suitable candidates will also be added to a Talent Pool and contacted for future vacancies that arise over the next 12 months. 

The successful candidate will demonstrate the following key skills and attributes: 

• Passion for providing a fantastic customer experience 
• Experience working in a contact centre 
• Well-developed interpersonal, written and oral communication skills 
• Experience working with people from diverse cultural backgrounds 
• Highly developed computer skills with the ability to learn systems quickly 
• Ability to work effectively in a high-pressure team environment 
• Experience handling cash and processing payments
• Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through respect, integrity and teamwork that we build trust and create optimism for Campbelltown’s future.

As a member of our friendly and passionate team, you’ll receive the following benefits:

• Salary from $78,239.04- $84,692.74 + 12% Superannuation
• Flexible work arrangements 
• Generous leave provisions
• Generous professional development opportunities
• Secure and free staff car park

Applications close: Tuesday, 26 May 2026

For further information on this position please contact Kerrie Conway, Team Leader on 02 4645 4453.

Sound like you? Apply now!

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We are committed to acting in the best interest of the children in our community. We believe children have the right to be safe, listened to and respected. We have zero tolerance for child abuse and will take allegations very seriously, responding quickly and consistently in line with our policies and procedures. We aim to provide a safe space for all children, including Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds, children who identify as LGBTIQA+, and children with disability.