Snowy Valleys Council

Customer Service Officer (TEMP)

THE JOB

We are looking for a passionate and proactive person with a customer service focus and excellent interpersonal skills to join our Customer Experience Team on a temporary part-time basis for up to 12 months covering a position which is vacant due to team movements relating to a maternity leave secondment.

In this position you will deliver frontline customer service via phone, face-to-face, and digital channels including responding to enquiries, receipting of payments, daily reconciliations, processing applications, records and bookings, and preparation of standard correspondence and reports. resolving issues.

Full details of the position accountabilities and selection criteria are provided in the position description. Please address how you meet each of the selection criteria listed in the position description in your application.

THE LOCATION

Snowy Valleys Council is a scenic and heritage rich local government area in the South-West Slopes region of New South Wales which spans 8959km2 with approximately 15,000 residents living in a number of vibrant and unique towns, villages and rural properties.  It is a perfect location for families and those seeking a tree change to a more relaxed and affordable lifestyle whilst still having access to a wide range of leisure options, shopping, education and employment. You will have the option to work from your choice of location within the Local Government Area will ensure that you leverage the benefits commensurate with the enviable lifestyle of the region.

CONDITIONS

• Temporary, part time position working 31 hours per fortnight over 4 days each fortnight Thursday and Friday from 8.30am – 5.00pm with a 45 minute lunch break.
• Salary of $1054.09 - $1186.37 per fortnight based on qualifications skills and experience.
• 12% superannuation.
• Remote area salary sacrificing options available
• This position is based in the Tumut office.

HOW TO APPLY

Please apply on Council’s website in the ‘Careers with Council’ section. Select this position from the available vacancies in ‘Current Opportunities’ and then click on the ‘Apply’ button and follow the process. When you are finished your application click ‘submit’ and you will receive an email to confirm that it has been submitted.

CLOSING DATE:   Please apply by Sunday 10th May 2026 at 11.00pm

FURTHER INFORMATION

For further information about the requirements of the position or the work area, please contact Manager Customer Experience Tanya Gaul on 0447 934 224.

For information relating to the recruitment process please contact Council’s People and Culture Team by email at [email protected].

• Council is an equal employment opportunity employer and we are committed to building a workplace culture that values diversity and inclusion. We welcome applications from First Nations people, workers of all ages, people with disabilities, people who identify as LGBTIQA+ and those from culturally and linguistically diverse backgrounds.
• Council will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you require adjustments to the application, recruitment, selection and/or assessment process please contact our People and Culture team via email [email protected] and our team will contact you to discuss how we can support you with your needs.
• Council is a Child Safe Organisation and we are committed to acting in the best interest of the children in our community. We believe children have the right to be safe, listened to and respected. We have zero tolerance for child abuse and will take allegations very seriously, responding quickly and consistently in line with our policies and procedures.
• Council has a non-smoking in the workplace policy and operates a random drug and alcohol testing program