Queanbeyan-Palerang Regional Council

Customer Service Officer

The Package: $69,213.04 - $76,478.48 gross per annum + 11.5% super. (Evaluated as Grade 8 of the QPRC Salary System 2024) and a guaranteed increase of 3% in 2025-26, plus potential performance-based progression.

Full time – 35 hours per week.

A merit pool will be established from this recruitment process that will be utilised for similar positions across Braidwood, Bungendore and Queanbeyan.

Do you love helping people and want to make a real difference in your community? Council is looking for warm, welcoming people to be the friendly faces of our front line services.

In this role you will:

• Provide excellent customer service through face-to-face, phone, live chat, email, and written correspondence.
• Perform cashiering duties, including payment receipting, refunds, bulk banking, and end-of-day reconciliations.
• Support Council services with administrative tasks, including processing development inquiries and applications.

We are looking for someone who:

• Possesses experience in customer service and delivering high quality customer engagement.
• Is proficient in Microsoft Office and electronic records management.
• Has previous experience in cash handling, EFTPOS transactions, and daily banking functions.

Working with us: The successful applicant will be supported with access to numerous training courses and professional development opportunities, and the health and wellbeing programs available to all staff.

If you have any questions relating to the role, please contact:

Nina Needham

Coordinator, Customer Relations

(02) 6285 6137

Closing date: 9:00am Monday 9 June 2025