Goulburn Mulwaree Council

Customer Service Officer

Council is seeking a dedicated individual to join our Customer Service team—someone who embodies our core values of Passion, Respect, Innovation, Dedication, and Excellence (PRIDE) in every interaction.

In this role, you’ll be the first point of contact across all channels of customer engagement, providing outstanding service to both internal and external customers.

If you’re driven to support and serve others while helping to deliver infrastructure and services that meet the evolving needs of our community, we want to hear from you.

YOUR WORKING ENVIRONMENT

• A commencing weekly rate of $1,213 with progression up to $1,365 dependent upon skills and experience, plus 11.5% superannuation
• Work a 9-day fortnight, based on a 35-hour working week
• Access to two health and wellbeing leave days for your Christmas break
• Access to three weeks sick leave per year, cumulative where unused
• Access to long service leave after five years of employment
• Salary packaging options available including novated leasing
• Generous paid parental leave arrangements for both parents
• Generous reward and recognition programs and initiatives

YOUR CAREER

• A supportive environment to assist you to reach your career goals
• Access to ongoing professional development and individual development plans
• Ongoing training and support through Council’s cultural development program
• Mentoring and coaching programs
• Opportunities for secondments and higher-grade duties arrangements
• Access to e-learning platforms

YOUR WELLBEING

• A suite of health and wellbeing programs offered each year
• Free vaccinations, health checks and staff fitness initiatives
• A supportive and inclusive workplace and culture where your opinion is valued
• Access to a confidential counselling service for you and your family
• A range of mentally healthy workplace initiatives and support from mental health champions

The contact officer for this position is Toni Shawyer, Customer Service Coordinator on (02) 4823 4420.

Applications close Monday, 16th June 2025 at 5:00pm.

This position is subject to relevant pre-employment checks and all applicants must have the right to live and work in Australia.