Customer Service Coordinator 

• Permanent Full-Time
• Fast paced and varied environment
• Be the voice of Narrabri Shire Council as the first point of contact
• $83.4k to $92.3k per annum, plus superannuation

About Us

At Narrabri Shire Council, we are dedicated to enriching the lives of those in our community. We are committed to professional development and value the contribution of each staff member in achieving our vision for the community. Our team is driven by a shared passion for making a difference in the lives of our residents, guided by our core values and vision for our great Shire. 

About the Role

As our Customer Service Coordinator, some of your day-to-day responsibilities will be:

• Endeavour to have matters dealt with at the first point of contact and if not achievable, utilise systems, protocols and procedures to ensure an expedient resolution to matters.
• Develop a team culture that fosters responsiveness to our customers, both external and internal
• Be responsible for Council’s customer service experience; ensuring the delivery of professional, efficient, effective and quality customer service; including but not limited to:
  • Customer (Front Counter) interactions.
  • Call Centre operations and telephone manner.
  • Administer the creation and following up Customer Service Requests from first point of customer contact.
  • Information provision; timely and accurate.
  • Exercising appropriate discretion, sensitivity and maintaining confidentiality at all times (as required).

For additional information on the role, please see the attached Position Description. 

About You

We are looking for a passionate and dedicated individual who embodies the spirit of excellent customer service. If you have a keen eye for detail and a knack for problem-solving, you might just be the perfect fit. Our ideal candidate: 

• Be highly organised and have great attention to detail.
• Has exceptional communication skills, both verbal and written.
• Be able to effectively manage a team who's priorities and workloads can be ever changing.
• Be competent using the Microsoft Office Suite.
• Able to effectively multi-task and has great time management skills. 

If you are someone who believes that customer satisfaction is the key to success, we want to hear from you! Join our team and let your skills shine. 

Further Enquiries

Enquiries regarding this position should be directed to Mark Lang, Manager Customer and Information Services, on (02) 6799 6866.

How to Apply

If you are interested in this position with Narrabri Shire Council, we would love to hear from you! You will be diverted to our website where you will be requested to complete the selection criteria and attach your resume and cover letter. All correspondence regarding your application status and interview will be forwarded via email.

To apply, follow the instructions below:

Complete the information below as requested
Click ‘APPLY’
Attach your resume and cover letter
Click ‘NEXT’ and ‘CONFIRM’

Please note that all correspondence regarding your application status and interview will be forwarded via email.

Applications for this position will be reviewed and assessed as they are received. 

Narrabri Shire Council reserves the right to close, withdraw or extend vacancies without prior notice.

Narrabri Shire Council is proud to be an equal-opportunity employer. We support difference and thrive on it for the benefit of our employees and community and are committed to celebrating diversity and creating an inclusive environment for all employees.

Narrabri Shire Council is committed to ensuring all people's health, safety and well-being within our workplace.