Cessnock City Council

Customer Relations Officer

About the Opportunity

Are you a skilled customer service professional who thrives in a fast-paced environment and takes pride in delivering exceptional service to promote a positive corporate image? If so, we have an exciting opportunity for you to join our dedicated Customer Relations team!

As a Customer Relations Officer, you will be the first point of contact for our community, providing high-quality service at the front counter and over the phone. This vital role calls for excellent interpersonal skills, allowing you to communicate effectively with both internal and external stakeholders, understand their needs, and deliver accurate information promptly and professionally.

To find out more about your next career opportunity: Position Description

Remuneration

$63,952 - $74,050 per annum plus superannuation 

The Benefits

• Full-time 35 hours per week
• Flexible work arrangement options including hybrid work arrangements and a monthly RDO
• 12.5% superannuation 
• Generous leave entitlements including Long Service Leave after 5 years
• Paid Parental Leave
• Ongoing training and development opportunities including access to Council's Study Assistance program
• Generous corporate fitness program for you and your immediate family members 
• Weekly Health and Wellbeing programs held on site
• Free flu vaccination program
• Free parking on-site
• Beautiful location in the picturesque Hunter Valley! 

About You

To be successful in this role, you need a Certificate III in Customer Service, Office Administration or a related field, along with demonstrated experience in a high-volume customer service environment. Strong communication skills and a commitment to exceptional service are essential, as is the ability to multitask and resolve issues effectively.

What's Next?

We encourage you to apply by completing the application form below and uploading a copy of your resume.

Your candidate suitability is determined by your responses to the selection criteria questions, for more information on how to address the selection criteria please visit our How to apply page.

Pre-Employment Screening

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.

About Us

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce. 

We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruitment@cessnock.nsw.gov.au for a confidential discussion.

Applications Close: Thursday 12 June 2025 at 11:30pm

Who to Contact: Sharyn Clements, Customer Contact Team Leader, on (02) 4993 4255

You must have the right to live and work in Australia to apply for this position.

Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.