Shoalhaven City Council

Customer Liaison Officer – Northern

• Fixed Term/ 7-month parental leave contract / Full Time
• Salary: $59,041 - $66,363 gross p.a. plus 11.5% Super
• 38 hours per week / As per roster including weekends
• Shoalhaven Indoor Sports Centre, Bomaderry
• Closure date: Thursday, 12 June 2025 (at midnight)

About the Role
This is a 7-month fixed-term contract position working 38 hours per week at the Shoalhaven Indoor Sports Centre. Join our dynamic Shoalhaven Swim Sport Fitness team to coordinate and support customer service and facilitate the successful daily operations of the sports centre. This includes:

• Assist in the café by taking orders, handling payments, managing membership and visit passes and offering exceptional customer service to the centre guests, including encouraging the use of all facilities by the general community.
• Provide, train and educate staff in the delivery of excellent customer service and contribute to improved customer service and effectiveness.
• Attend to all customers of the facility regarding activities, programs and booking management whether face to face, via received emails, or telephone contact.
• Conduct tours of the facility for visitors.

We are looking for a customer service all-rounder who can coordinate a point-of-sales team, demonstrate and deliver high-quality customer service, lead by example and uphold Council's customer service standards whether face-to-face, emails or telephone.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You
To be successful in the position, you will have:

• Current Food Safety Supervisor certification
• Demonstrated experience working in a similar customer service role, including coordinating and be part of a point-of-sale team
• Class C Driver's Licence
• Proof of Australian residency or citizenship, or authority to work in Australia (visa)

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.

How to Apply

Contact: Annie Westley - Shoalhaven Indoor Sports Centre Coordinator - 4429 5554

Applications Close: Thursday, 12 June 2025 (at midnight)

You will be required to submit an online application by attaching your resume (and cover letter if required) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement. For tips and more information on how to submit a great application, please visit how to apply on Councils website.

1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
2. Please list the relevant qualifications and experience you hold.
3. What does Customer Service mean to you?
4. Why do you want to work for Shoalhaven City Council?

Applicants who progress to pre-employment checks may be required to undergo a Working with Children Check Verification, Qualification Check, Work Rights Verification, Reference Checks and Medical (Medium Risk). Employment is subject to satisfactory outcomes for all required checks.

If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3253.

Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• 4 weeks annual, 3 weeks sick leave and 2 Health and Wellbeing days per annum
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• Access to financial advice and guidance

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds. Applicants with a disability are encouraged to reach out if they require any reasonable adjustments throughout the recruitment processes to enable them to fairly demonstrate their skills and capabilities to meet the requirements of the job.

Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace