Mosman Municipal Council

Customer Experience Officer

• Exciting Customer Experience Officer opportunity to be the first point of contact in a fast-paced, people-focused environment
• Join a close-knit and supportive team at a progressive lower north shore council
• Full-time permanent opportunity with a Rostered Day Off every 3 weeks
• Total package from $67,949.08 to $87,795.05 pa including super plus travel support, 35 hours per week

Why Apply?

Join us in creating a vibrant, progressive and sustainable community.

We are an innovative and progressive lower north shore Council with a rich history dating back to the 1890s and many heritage-listed sites. With an abundance of amenities and attractions, this area has something to offer everyone.  

We are a smaller Council, offering diverse and rewarding work. As a Customer Experience Officer, you will be part of a small but ambitious Council, supporting our greatest asset- our staff.

This role will provide you with the opportunity to utilise your skills in the area of customer service and administration to provide high-quality support across Contact Centre operations, the Concierge area, and Venue bookings, ensuring a positive experience for both internal and external customers.

Mosman Council have a close knit culture, with networking encouraged to support all teams.

Why You’ll Like Working Here

At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care.

 As a close knit team you will experience a connected and supportive environment.

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.

We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary study assistance program, access to fitness passport offering discounted gym memberships, and genuine work-life balance. Additionally, our staff have the opportunity to deliver on initiatives that have a tangible impact on the daily lives of residents.

We invite you to learn more about what Mosman Council has to offer. View the full list here.

What You’ll Be Working On

This is an ideal opportunity for someone who thrives in a fast-paced customer-focused environment and enjoys being the first point of contact for community members. You will undertake a wide range of customer experience activities across the Contact Centre, Service Desk, and venue bookings, while also supporting broader Council functions.

You’ll play a key role in ensuring a smooth and positive customer experience by responding to enquiries, coordinating with internal teams, and maintaining efficient administrative processes.

What You’ll Bring to the Role

To be successful in this role, you will bring demonstrated experience in delivering high-quality customer service and managing contact centre operations. You will have proven skills in general office administration and venue bookings, combined with strong communication, conflict resolution, and problem-solving abilities. Excellent organisational skills and the ability to work effectively both independently and as part of a team are essential. Proficiency with Microsoft 365 applications is also required.

A current First Aid Certificate, or willingness to obtain one, is necessary.

Knowledge and experience working in local government or a similar environment will be highly regarded.

How to Apply

• Apply now by completing the online application form below. You can save your application and come back to it later.
• Please answer all required questions and demonstrate how you meet the selection criteria.
• Upload your Resume/CV and any relevant documentation (Word, PDF or JPEG format only).
• For further information about the role, please contact Kate Day on 02 9978 4203 during business hours for a confidential discussion or see the attached Position Description.

 Applications close:    11.59pm, 12 June 2025

Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. 

Mosman Council is committed to creating safer communities for children and young people