City of Sydney

Case Manager

Sydney CBD

Work Health & Safety/Work Health & Safety/People Performance & Technology

Full Time/Term Contract up to 8 May 2026

$108,083 - $121,292 per annum plus superannuation

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision. 

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 

About the role

The City of Sydney, one of Australia’s premier Councils, has an exciting opportunity available for an experienced, highly motivated, results driven Case Manager to work as part of our friendly workers compensation team.

In this role you will be responsible for the timely, effective management of workplace injuries and workers compensation claims in accordance with legislative and NSW self-insurance licence requirements. You will effectively liaise with internal and external stakeholders including medical practitioners, legal professionals, managers and injured workers.

You will be responsible for the end to end management of a diverse portfolio of claims – including lodgement of new claims, calculating PIAWE entitlements, payment of invoices, reviewing ongoing entitlement to benefits and implementing recovery at work strategies.

You are someone with great customer service skills who can resolve conflict, engage in difficult discussions, have attention to detail and strong communication skills. 

Extensive experience as a case manager, preferably for a self-insurer, is essential.

Download position description.

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration and a criminal history check.

Applications must be submitted online by 11:59pm, Sunday 18 May 2025.

For more information, contact Erin Littlejohn, Senior Case Manager on 02 9246 7746.

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance Collaborative approach to flexible workingCity centre head office, with many public transport options.Professional developmentLeadership and management development programFurther education program providing reimbursement of course fees, and study and exam leaveOpportunity to attend external courses and conferencesLong service and employee recognition awardsEmployee assistance program offering free, confidential counsellingSupporting families26 weeks paid parental leave and 6 weeks paid partner leavePaid and unpaid adoption and long-term fostering leavePaid superannuation for up to 52 weeks of parental leavePart-time and job-sharing options availableSupportive return-to-work environmentInclusive cultureRecognised as an Inclusive Employer by the Diversity Council of AustraliaActive employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander networkRecognised family inclusive workplaceVeteran employment supporter

Find out why a career at the City of Sydney might be right for you.

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women. 

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us. 

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at recruitment@cityofsydney.nsw.gov.au or 02 9265 9333. 

Select ‘apply now’ to submit your resume and selection criteria.