Queanbeyan-Palerang Regional Council

Casual Customer Service Officer

The Package: $47.53 - $52.52 gross per hour + 11.5% super. (Evaluated as Grade 8 of the QPRC Salary System 2024) and a guaranteed increase of 3% in 2025-26, plus potential performance-based progression.

A merit pool will be established from this recruitment process that will be utilised for similar positions across Braidwood, Bungendore and Queanbeyan.

Are you someone who enjoys helping others and looking for a flexible way to support your community? Council is seeking a friendly, approachable person to join our front-line team in a casual role. It’s a great opportunity to meet people, assist with everyday inquiries, and make a positive difference close to home.

In this role you will:

• Deliver professional customer service across multiple channels, assisting with inquiries about roads, waste, water, sewer, and parks.
• Support internal departments by responding to customer inquiries and providing general administrative assistance, including processing invoices and maintaining records.
• Manage a variety of Council-related payment transactions accurately and efficiently.

We are looking for someone who:

• Has experience in customer service with a focus on friendly and positive interactions.
• Is familiar with Microsoft Office and comfortable working with electronic records.
• Has previous experience in cash handling, EFTPOS transactions, and daily banking functions.

Working with us: The successful applicant will have the chance to connect meaningfully with the community while enjoying a range of staff benefits, including comprehensive training programs, ongoing professional development, and access to health and wellbeing initiatives designed to support work-life balance and personal growth.

If you have any questions relating to the role, please contact:

Nina Needham

Coordinator, Customer Relations

(02) 6285 6137

Closing date: 9:00am Monday 9 June 2025