Careers at Council

Community Services

A career in Community Services offers immense personal rewards.

Each day, you’ll be working to improve the wellbeing of individuals and groups of people in our diverse population.

From working with people with disabilities or the elderly, to supporting migrants and refugees, the work we do in community services has far-reaching benefits and makes a profound impact on the lives of those who need it most.  

You’ll come to work each day knowing you’re making a real difference.

Community Services provide a wide range of programs, initiatives and support services for members of the community.

Services are provided for:

  • Family & young children
  • Youth
  • The elderly
  • People with disability
  • Aboriginal & Torres Strait Islander peoples
  • Migrants, refugees & multicultural communities
  • Carers

FAMILIES AND YOUNG CHILDREN

Helping to provide a range of services that value and support children, families, parents, grandparents and carers can be one of the most fulfilling career areas within Local Government.

What we do:

  • Early Childhood Education and Care facilities (preschools and kindergartens, long day care, occasional care and mobile care)
  • Family day care
  • Health care centres for new mothers and babies
  • Toy libraries and Playgroups
  • School holiday programs and after school care
  • Neighbourhood and community houses

Types of roles:

Children’s Services Coordinator

Children’s Services Leader – Libraries

Children’s and Programs Officer

Early Childhood Educator

Maternal and Child Health Nurse

School Crossing Supervisor

Occasional Care Educator

Qualification requirements:

Educational requirements vary according to the role but tertiary qualifications appropriate for senior roles in this field include Social Work, Arts (Social Policy/Sociology), Education and Nursing.

Vocational education and training (VET) qualifications are required for roles in childcare, in particular:

  • Certificate III in Children’s Services (mandatory for Child Care Workers)
  • Diploma in Children’s Services

YOUTH SERVICES

Youth services support the growth, development and education of Australian youth by offering access to a network of young people, youth advisors and a safe place outside of home and school.

What we do:

  • Youth centres, youth art classes
  • Sports programs, e.g. basketball, tennis, skating competitions
  • Barbeques, cooking programs
  • Pathways to employment programs
  • Youth-based advisory groups
  • Recreation facilities including playgrounds and skate parks

Types of roles:

Youth Engagement Officer

Youth Development Officer

Youth Services Facilitator

Community Development Officer

Activity Officer

Qualifications:

Educational requirements vary according to the role but tertiary qualifications appropriate for senior roles in this field include Social Work, Social Science and Arts (Social Policy/Sociology). Those looking to work with children and/or young people will need to check requirements for obtaining Working with Children Checks (WWCC) or Police Checks in their state or territory. All states and territories have legislation providing for child-related employment pre-screening with specific requirements to be met. 

Vocational education and training (VET) qualifications relevant for entry-level and Officer level positions include:

  • Cert III, IV in Community Services
  • Certificate IV in Youth Work
  • Diploma of Community Services
  • Diploma of Youth Work

AGED SERVICES

With an ageing population in Australia, the role that councils play in supporting elderly people in their community is becoming increasingly important.

 

What we do:

  • Seniors groups and centres
  • Meal service delivery
  • Home and personal care services
  • Home maintenance and modifications
  • Social support
  • Respite care
  • Residential care (e.g. retirement homes, nursing homes)
  • Community transport
  • Community events
  • Sector support and development

Types of roles:

Coordinator Home Care - Community

Client Services Officer – Home Care Operations

Aged and Disability Services Officer/Coordinator

Regional Development Officer - Ageing

Community Development Officer/Coordinator

Community Bus Driver

Qualifications:

Educational requirements vary according to the role but tertiary qualifications appropriate for senior roles in this field include Social Work, Social Science and Arts (Social Policy/Sociology).

Vocational education and training (VET) qualifications relevant for entry-level and Officer level positions include:

  • Cert III in Community Services
  • Certificate IV in Ageing Support
  • Certificate III, IV in Allied Health Assistance
  • Diploma of Community Services

DISABILITY SERVICES

One of our key aims is to ensure that services are accessible to all members of the community. This means providing a variety of programs and services that assist people with a disability to participate in community activities.

What we do:

  • Meal service delivery
  • Home and personal care services
  • Arts and recreational programs
  • Community transport
  • Supported accommodation
  • Special equipment to improve access (e.g. beach wheelchairs, swings for people in wheelchairs, keys to toilets)
  • Information on support services, including government schemes, industry bodies, local providers of health and disability services

Types of roles:

Disability Services Officer

Disability Inclusion Officer

Aged and Disability Services Officer/Coordinator

Access and Inclusion Officer

Community Care Worker

Community Development Officer

Community Bus Driver

Qualifications:

Educational requirements vary according to the role but tertiary qualifications appropriate for senior roles in this field include Social Work, Social Science and Arts (Social Policy/Sociology).

Vocational education and training (VET) qualifications relevant for entry-level and Officer level positions include:

  • Cert III in Community Services
  • Certificate IV in Disability
  • Certificate III, IV in Allied Health Assistance
  • Diploma of Community Services

ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLE

Aboriginal and Torres Strait Islander people are integral to all communities in Australia. Councils work closely with their local indigenous community to ensure their proper participation in matters that affect their cultural rights and sensitivities and actively work to maintain the integrity of cultural heritage sites within the community.

What we do:

  • Indigenous festivals and events, e.g. NAIDOC Week
  • Arts programs, exhibitions
  • Collaborate with indigenous representatives over native title issues and culturally sensitive matters within the community

Types of roles:

Indigenous Projects Officer

Indigenous Support Officer

Qualifications:

Educational requirements vary according to the role but tertiary qualifications appropriate for senior roles in this field include Social Work, Social Science and Arts (Indigenous Studies).

Vocational education and training (VET) qualifications relevant for entry-level and Officer level positions include:

  • Cert III in Community Services
  • Cert III, IV in Indigenous Environmental Health

MIGRANTS, REFUGEES AND MULTICULTURAL COMMUNITIES

Many Local Government areas are home to large numbers of residents and business owners who come from non-English speaking backgrounds.

What we do:

  • Directly supporting new arrivals with their integration into community
  • English language programs
  • Multicultural events such as Refugee Week, Harmony Day
  • Citizenship ceremonies
  • Arts programs, exhibitions (e.g. murals, street art)

Types of roles:

Cultural Development Officer

 

Multicultural Liaison Officer

Diversity and Inclusion Officer

CRIME PREVENTION

A key priority for all councils is how to reduce risk from crime on individuals, businesses and the community.

Jobs in this field involve researching and analysing risks from crime, developing policy, implementing strategies to reduce risks, and communicating with the community about actual and perceived risks and programs to reduce crime. A number of councils also run CCTV networks in partnerships with local policing.

Educational requirements vary according to the role but tertiary qualifications appropriate for senior roles in this field include degrees in Criminology, Social Science and Arts (Policy).

Types of roles:

Manager, Safe City

Community Projects Officer (Safe Communities)

Coordinator Community Safety

 

Community Planner (Community Safety)

Qualifications:

Educational requirements vary according to the role but tertiary qualifications appropriate for senior roles in this field include degrees in Criminology, Social Science and Arts (Policy).

SOCIAL PLANNING

As populations grow, councils undertake regular social planning to determine the services and facilities required by their communities.

This involves carrying out research, formulating strategic planning policy, advocacy and developing close partnerships with groups within the community.

Types of roles:

Social Planner

Social Planning and Policy Officer

Manager/Coordinator Community Development

Qualifications:

Tertiary degrees appropriate for roles in this field include Social Sciences (e.g. Geography), Arts (Sociology, Social Policy) and Urban and Regional Planning.

The Universities Admission Centre

For more information about university courses visit The Universities Admission Centre.

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My Skills

For more information about VET courses and training providers visit My Skills.

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Some current Community Services vacancies

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