Snowy Monaro Regional Council

Waste Customer Service Officer

Package: $32.67 per hour + 12% Super (Grade 4 of the SMRC Salary System 2026-2027)

Part Time role 20 hours per week - Mon 3 hrs, Wed 4 hrs, Fri 3 hrs, Sat & Sun 5 hrs each.

Position Description: Waste Customer Service Officer

Applications close: 11:59pm Sunday, 25th October 2026

About The Region: About The Region: The Snowy Monaro is one of Australia's most unique regions, home to the Snowy Mountains, thriving rural communities and some of the country's best outdoor lifestyle opportunities. Whether you enjoy skiing, camping, fishing, four-wheel driving, mountain biking or simply getting out into te bush, the region offers an outstanding lifestyle all year round.

Located within easy reach of Canberra, the Snowy Monaro combines career opportunities with affordable living and a strong sense of community

Key Responsibilities

• Provide friendly, professional and helpful customer service to members of the public, contractors and commercial customers visiting Council's waste facilities
• Assist customers with waste disposal enquiries and direct them to the appropriate areas within the facility
• Facilitate accurate screening and sorting of incoming waste to minimise landfill use
• Follow work instructions and work cooperatively with supervisors and team members
• Complete weighbridge transactions, timesheets and other basic records accurately
• Participate in toolbox talks and safety activities
• Follow Council's safety procedures and work safely at all times

About You

To be successful in this role you will have:

• Excellent customer service skills and the ability to interact positively with a wide range of people
• Strong communication skills and a friendly, professional attitude
• Ability to remain calm and courteous when dealing with difficult situations or customers
• Basic computer skills and confidence using systems to complete transactions and records
• Ability to work independently and as part of a team
• Physical fitness to undertake the requirements of the role
• NSW White Card (Construction Induction Card)
• Current Class C Driver Licence
• Current First Aid Certificate or willingness to obtain

How to Apply:

Apply by submitting your cover letter and resume through the Apply link. Please use your cover letter to address the essential and desirable criteria, as outlined in the Position Description

Tip: Good applications will demonstrate that you have what is needed to be successful in this role.  You can use your cover letter to highlight your skills, abilities and experience, and how they meet the requirements of the job, as well as introducing yourself and explaining why you want to work with us here at Council.

Enquiries 

For any enquiries relating the role, please contact our Recruitment Officer
Email: [email protected]
Ph: 1300 345 345

At Snowy Monaro Regional Council, we are committed to providing EEO and embracing diversity. We are an inclusive workforce which reflects the unique region, community, and customers we serve. In addition to providing an encouraging and positive environment, Council is a smoke free work environment.

Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Moving to the Snowy Monaro Region?

The Welcome Experience is a free service for essential workers and their families who are considering moving to or have moved to regional NSW. Local Connectors make moving easier by helping you find a home, schools, childcare, job opportunities for your partner, and connections with the community. Learn more at nsw.gov.au/welcomeexperience