Narrabri Shire Council

Customer Service Assistant

Customer Service Assistant

• Exciting opportunity to join a vibrant and busy regional NSW council.
• $66,342-$73,412 per annum plus superannuation.
• Permanent full-time opportunity.
• Ongoing training and support provided.

About Council

Narrabri Shire Council is at the heart of one of regional Australia's most diverse and vibrant communities. Serving a growing region renowned for its rich agricultural heritage, thriving industries and stunning natural landscapes, Council is committed to delivering quality services, infrastructure and opportunities that enhance the lives of our residents and visitors.

About the Role

Reporting to theCustomer Service Team Leader, you will provide professional customer service and administrative support across a wide range of Council functions. You will be responsible for assisting residents, visitors and internal stakeholders through front counter services, telephone enquiries, correspondence management and administrative support activities.

This role is ideal for someone who enjoys interacting with people, thrives in a busy environment and takes pride in delivering high-quality customer experiences.

Key responsibilities of the role include:

• Provide exceptional front counter and telephone customer service.
• Respond to and distribute enquiries received through Council's customer service channels.
• Assist with daily mail processing and correspondence management.
• Provide accurate information in accordance with Council policies, procedures and legislative requirements.
• Maintain electronic and hard-copy records and filing systems.
• Support meeting room bookings, corporate events, receptions and staff functions.
• Ensure accurate data entry and record management.
• Build positive relationships with both internal and external stakeholders.
• Take ownership of customer enquiries and ensure timely resolution.

For more information on the role, please see the attachedposition descriptionor contactJacqueline Montgomery, Customer Service Team Leader, at (02) 6799 6866.

About You

You are a customer-focused and organised professional who enjoys helping people and delivering exceptional service. With experience in a customer service and/or administrative environment, you have strong communication skills, a positive attitude and the ability to build effective relationships with a diverse range of people.

You thrive in a fast-paced environment, can effectively manage competing priorities and take pride in producing accurate, high-quality work. Confident using Microsoft Word, Excel and Outlook, you are comfortable handling enquiries, preparing correspondence, maintaining records and supporting a variety of administrative functions.

As a collaborative team player, you demonstrate professionalism, discretion and a commitment to delivering outstanding service to both internal and external customers. You have excellent verbal and written communication skills, strong attention to detail and the ability to maintain confidentiality while working with a diverse range of stakeholders.

To be successful in this role, you will bring:

• Experience in a customer service and/or administrative role.
• Demonstrated attention to detail and ability to produce accurate correspondence.
• Strong organisational skills with the ability to manage competing priorities.
• Ability to work effectively as part of a team.
• Current NSW Class C Driver Licence.

Tertiary qualifications in Business Administration or similar will be highly regarded.

Most importantly, you will demonstrate a commitment to our Council values and contribute to our family-friendly, collaborative and progressive workplace culture. If you are ready to take the next step in your career and join an organisation that values its people and the community it serves, we encourage you to apply.

Why Join Us?

• Make a positive impact in your local community.
• Join a supportive and values-driven team.
• Enjoy opportunities for professional development and career growth.
• Contribute to projects and services that shape the future of the Narrabri Shire.
• Experience the benefits of living and working in a welcoming regional community.

At Narrabri Shire Council, we're building a strong future together, and we'd love you to be part of it.

How to Apply

To apply, follow the instructions below, where you will be diverted to our website and requested to complete the selection criteria and attach your resume and cover letter. All correspondence regarding your application status and interview will be forwarded via email.

1. Click the 'Application Form' tab
2. Complete all the required information
3. Attach your Resume, Cover Letter, Qualifications and Driver Licence
4. Click 'Submit'

Please note that all correspondence regarding your application status and interview will be forwarded via email.

Closing date for applications is at 5:00pm on Friday, 11 September 2026.

Narrabri Shire Council reserves the right to close or withdraw vacancies before the advertised closing date or extend without prior notice.

Narrabri Shire Council is proud to be an equal opportunity employer. We support difference and thrive on it for the benefit of our employees and community and are committed to celebrating diversity and creating an inclusive environment for all employees.