Customer Service Officer
Location: Yass, NSW
Job Type: Permanent - Full Time
Job Category: Community & Engagement
Closing Date: 14.6.26
Make a visible impact in your local community every single day!
Yass Valley Council is seeking an enthusiastic, community-minded professional to join our front-line Customer Service team. As the first point of contact for our community, you will play a vital role in enabling connection with essential council services, resolving inquiries, and delivering exceptional service every day. If you enjoy helping people and solving problems - this rewarding role is for you!
Key Responsibilities:
- Greet and assist residents via phone, email, and face-to-face counter enquiries.
- Resolve requests regarding rates, waste, planning, and community facilities.
- Process payments and manage accurate data entry into council systems.
- Collaborate closely with internal departments to solve complex community issues.
About You
To be successful in this role, you will have:
- Proven experience in a retail, hospitality, or corporate customer service role.
- Excellent communication skills with a calm, empathetic, and professional approach.
- Strong tech skills with the ability to learn new software quickly and implement improvements.
- Problem-solving mindset and a genuine passion for helping the Yass Valley community.
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