City of Canada Bay Council

Customer Experience Officer

• Part Time position, up to 27.25 hours per week
• $56,618 - $65,092 (pro-rata) per annum + super+ penalties
• Be the first point of contact at our vibrant recreation centres

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.

About the role

We are looking for a friendly and motivated Customer Experience Officer to join our growing team in our Rhodes Recreation Centre.

You’ll be the welcoming face of our centres, helping patrons feel informed, supported, and excited to return.

In this role, you will:

• Welcome all visitors, respond to enquiries, and manage phone and email communications
• Assist with health club memberships, gymnastics enrolments, and stadium bookings
• Conduct tours and promote centre programs and services
• Set up and maintain stadium equipment and keep all front desk and shared areas clean and presentable
• Assist with administrative and cash handling duties in line with Council policies
• Work collaboratively with team members to deliver a seamless and customer-focused experience

About you

You’re someone who enjoys helping others, has strong communication skills, and thrives in a fast-paced team environment. Whether you’ve worked in a leisure centre, retail, hospitality, or customer service before — your positive attitude and dedication to service is what matters most.

You will ideally bring:

• Previous customer service or front desk experience (e.g. in a leisure, call centre, or hospitality setting)
• Excellent communication and interpersonal skills
• Problem-solving abilities and a strong team mindset
• Familiarity with CRM systems and confidence using technology
• A current Class C driver’s licence
• A Working with Children Check (or willingness to obtain one)
• First Aid/CPR Training as an essential requirement prior to starting

We are seeking someone who is available to work the following schedule:

• Monday 3:00pm – 7.45pm (4.75 hours)
• Tuesday 3:00pm – 7.45pm (4.75 hours)
• Wednesday 3:00pm – 7.45pm (4.75 hours)
• Friday 5:15am-12:15pm (7 hours)
• Saturday 6.45am-1:15pm (6 hours)
• Total: 27.25 hours (with scope for extra hours)

What’s on offer

We are offering a total remuneration from $56,618 to $65,092 (pro rata) annual salary plus super plus weekend penalties.

The City of Canada Bay also offers excellent employee benefits which include:

• Significant leave benefits
• Continuous training, support, and leadership development
• Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Skin Cancer Checks)
• And much, much more!

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please contact Lili Zhang, Acting Customer Experience Team Leader at [email protected]

How to apply

Candidates MUST apply online. Applications close 11:30pm, Thursday 4 June 2026 and will not be accepted through any other medium.

If you have any accessibility requirements, please feel free to contact Grace Aberin on 02 9121 0238  or email  [email protected]  to discuss.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace.

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, and other diversity groups.

 Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks.