Canterbury-Bankstown Council

TAG Graduate Application Support

Here at CBCity 

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents. 

The role

In this dynamic role, you’ll support and enhance the software applications that power Council operations. Your work will help ensure our systems meet the needs of both staff and the wider community. From troubleshooting and maintenance to optimization and development, you'll be at the heart of keeping our digital tools running smoothly.
You'll collaborate with a dedicated team, rotate across application areas, and grow your skills while contributing to meaningful local outcomes.
Ready to make a difference? Apply today and help shape the future of community services through smart technology.

Duties will include but not be limited to:

• Undertake daily administration of enterprise applications, including monitoring system performance and taking remedial action. 
• Provide second level support to users of corporate and specialist applications to achieve identified business outcomes, and solve their application problems in a timely manner 
• Maintain accurate records of support incidents, including the nature of the issue, steps taken to resolve it, and any solutions provided to contribute to the knowledge base to assist end users and support teams. 
• Collaborate with cross-functional teams to address critical issues, implement updates, and contribute to the enhancement of applications
• Understand the business processes involved within the application along with integration points related to it. 
• Document and prepare guides and manuals on system configuration and integration points.

For a full list of duties, click HERE to review the position description.

You will have

• Tertiary degree qualifications in Computer Science, IT or related field.
• Well-developed communication and problem-solving skills
• Awareness of cybersecurity principles and best practices
• Ability to work independently and as part of a team
• Ability to learn quickly and adapt to new technologies
• Well-developed skills and experience with Microsoft technologies, Word, Excel, and Sharepoint

The salary range for this opportunity starts at $69,728 (Grade D, Step1) + 11.5% super. Salary may be negotiable dependent on skills and experience. 

What’s on offer

• Temporary Full-Time position (up till Jan 2026)
• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Contribute to making a positive impact on our community. 
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Rodrigo Irigoitia (Team Leader Technical Support) at rodrigo.irigoitia@cbcity.nsw.gov.au 

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Wednesday, 21 April 2025.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.