Canterbury-Bankstown Council

Coordinator Business Services

Here at CBCity 

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents. 

The role

CBCity is seeking a Coordinator Business Services to join the team and support our Planning Directorate. 

This pivotal role leads and coordinates high quality business services, overseeing workflows, administrative functions and process improvements to drive operational excellence. 

You’ll manage a high-performing team, support budgeting and reporting, coordinate projects and lead communications across the Directorate. 

With a strong focus on stakeholder engagement, compliance, and continuous improvement, the Coordinator will play a key role in delivering efficient business operations aligned with strategic goals in a dynamic and evolving environment.

Duties will include but not be limited to:

• Team & Operational Support: Lead the business services team, manage workflows and projects and drive process improvements and staff development to boost performance.
• Finance & Budgeting: Support managers with budgeting, forecasting, and financial reporting, while managing invoices, purchase orders and expenditure tracking.
• Communications & Web: Oversee internal and external communications, website updates and the creation of newsletters and key materials.
• Reporting & Analytics: Prepare high-quality reports and submissions, analyse data to inform decisions and maintain accurate reporting records.
• Process Improvement: Identify and implement streamlined business processes, document procedures and align operations with strategic goals.
• Stakeholder Engagement: Foster strong relationships across teams, promote collaboration and provide regular updates on business performance.

For a full list of duties, click here to review the position description.

You will have

• Tertiary qualifications (e.g. MBA) and/or extensive senior-level experience in business services coordination.
• Solid background in business coordination, administration, or a related field.
• Strong understanding of the NSW planning system.
• Proven ability to build and lead high-performing teams.
• Experience driving process improvements and enhancing customer experience.
• Skilled in financial management, budgeting, and reporting.
• Excellent written and verbal communication skills, with experience preparing reports, briefings, and formal correspondence.

Proficiency in Adobe Creative Suite, experience with collaboration tools like Wrike or Monday.com, project management qualifications (e.g., PRINCE2, PMP), and experience in customer-facing roles within service environments are desirable but not essential.

The salary range for this opportunity starts at $111,988 (Grade I, Step 1) + 11.5% super. Salary is negotiable dependent on skills and experience. 

What’s on offer

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Contribute to making a positive impact on our community. 
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Andy Sharp (Director Planning) at andy.sharp@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the essential qualifications and experience within the position description and explaining your suitability for the role.

Applications close Thursday, 22 May 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.