City of Sydney

Customer Service Officer

Sydney

Customer Service/Customer Service/People Performance & Technology

Full Time/Permanent

$81,503 per annum plus superannuation

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision. 

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 

About the role

We are seeking an experienced Customer Service Officer to join our Contact Centre team responding primarily to inbound calls, chat and emails from our community.

Customer Service Officers are the first point of contact for customer enquiries and requests, providing high quality, friendly, accurate and efficient service.  Our Customer Service Officers are very knowledgeable about the functions and services of council providing assistance across all aspects of council. 

We're looking for someone with:

previous experience in contact/call centre roles with a focus on service excellenceability to demonstrate patience, understanding of customer needs, and strong problem-solving skillsexcellent communication and interpersonal skillsproficiency in computer skills, with experience in efficient data entry and system navigationfamiliarity with working in a contact centre environment and understanding of KPI-focused performance expectations  

 
A comprehensive induction and training program will be provided and you will receive ongoing coaching and mentoring in a supportive and progressive environment. Join us and be part of a team committed to delivering exceptional customer service!

Please note: To be eligible for permanent appointment to this position, you must have Australian citizenship or hold permanent residency status with unrestricted working rights.

Download position description.

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration and a criminal history check. 

Applications must be submitted online by 11:59pm, Wednesday 21st May

For more information, contact Lisa Mahy, Contact Centre Service Manager on 02 9246 7583

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance Collaborative approach to flexible workingCity centre head office, with many public transport options.Professional developmentLeadership and management development programFurther education program providing reimbursement of course fees, and study and exam leaveOpportunity to attend external courses and conferencesLong service and employee recognition awardsEmployee assistance program offering free, confidential counsellingSupporting families26 weeks paid parental leave and 6 weeks paid partner leavePaid and unpaid adoption and long-term fostering leavePaid superannuation for up to 52 weeks of parental leavePart-time and job-sharing options availableSupportive return-to-work environmentInclusive cultureRecognised as an Inclusive Employer by the Diversity Council of AustraliaActive employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander networkRecognised family inclusive workplaceVeteran employment supporter

Find out why a career at the City of Sydney might be right for you.

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women. 

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us. 

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at recruitment@cityofsydney.nsw.gov.au or 02 9265 9333. 

Select ‘apply now’ to submit your resume and selection criteria.