Bega Valley Shire Council

Customer Service Officer

A career with Bega Valley Shire Council offers the opportunity to engage in meaningful and diverse work that supports the vibrant communities of the south-east corner of NSW. Nestled between rolling hills and some of the state’s most stunning beaches, this region is home to a variety of people who enjoy both rural and coastal living.

As an AR Bluett Award winning Council, we are proud of our dedicated and talented team, whose efforts make our success possible.

With a workforce of over 350, we provide essential services to our communities, including libraries, customer service, finance, children’s services, engineering, project management, road maintenance, water management, environment, parks, gardens, and town centres.

We offer a range of employment benefits to support our staff, which may include:

• Rostered days off
• Flexible work arrangements
• Salary packaging

The Opportunity

We have an opportunity for a organised and adaptable individual to provide a range of customer-facing services including contact centre telephone answering, answering desk enquires, receiving customer payments and administrative office services.

As a Customer Service Officer, you will serve as the initial point of contact for customer inquiries, assisting with various tasks such as locating files, preparing sewer and water diagrams, managing facility bookings, and processing animal registrations. Additionally, you will assess connection applications to determine applicable charges, process payments, issue receipts, and reconcile received funds. Your role is pivotal in ensuring efficient service delivery and maintaining accurate records.

To view the Position Description, please click here.

About You

We are seeking an individual who has a Certificate III in Business Administration, or equivalent level qualification in a related discipline and has a current NSW Class C Drivers Licence.

You will have the following skills and experience;

• Demonstrated cashier and cash handling experience.
• Demonstrated experience in balancing privacy and confidentiality with achievement of organisational outcomes.
• Demonstrated experience in prioritising work and maintaining currency of organisational information in a rapidly changing and fast paced environment.
• Knowledge and experience in the use of MS office software applications.

Benefits

This is a permanent full time  position working 35 hours per week.

The total remuneration package for this position commences at $74,730.42 gross per annum, comprising of:

• $1,288.90 per week base salary
• $148.22 per week superannuation (calculated at 11.5%)

Additional benefits for this position include:

• Rostered day off scheme (nine day fortnight)
• Annual Award salary increases and performance reviews
• Salary packaging program (SmartSalary) 
• Wellbeing Initiatives – Fitness Passport, Employee Assistance Program, Telus Health App, social club, health monitoring and annual flu vaccinations.

For further information on this position, please contact Donna Gilmour - Customer Service Team Leader on 02 6499 2222.

Applications close 11.59pm AEST on 27 May 2025. 

Applicants must have the right to work in Australia and address the advertised selection criteria demonstrating their suitability for the role.

This position requires applicants to be suitably immunised in line with recommendations from the Australian Immunisation Handbook, mandated Public Health Orders and/or Councils Immunisation Procedure.