City of Canning

Programs Officer Swim School

Make a splash in your career! Coordinate swimming programs that teach lifelong skills and water confidence in the Canning community

About the role

We’re seeking an enthusiastic and organised Programs Officer Swim School to join our vibrant team at the Cannington and Riverton Leisureplexes!

This role is responsible for the effective coordination and delivery of our swimming programs across both facilities. You’ll play a key role in ensuring a high-quality customer experience by managing class timetables, enrolments, and communications, while supporting a passionate team of Swimming Teachers. With a focus on safety, customer service, and excellence in aquatic education, you’ll help shape a Swim School that the Canning community can trust and be proud of.

Reporting to the Team Leader Swim School, this is a temporary full-time role until May 2026. If you’re ready to take the next step in your career, we want to hear from you!

A snapshot of the role

• Day-to-day management and coordination of all Swimming programming and classes
• Manage enrolments, bookings, class placements, and waitlists using our Swim School software
• Liaise with teachers to ensure classes are adequately staffed and delivered to a high standard
• Monitor class attendance, progression, and customer feedback to optimise program delivery
• Assist with the recruitment, training, and support of swim school staff as required
• Ensure programs meet safety regulations, accreditation standards, and operational procedures
• Provide exceptional customer service and communications to parents, guardians, and patrons

This position is required to work ordinary hours Monday to Friday 8:00am – 4:30pm, with flexibility needed to work weekday evenings until 7pm and weekends 8:00am – 4:30pm depending on the needs of the business.

What you’ll need

• Significant swimming and water safety teaching experience, and knowledge of the industry
• Exceptional administrative, scheduling, and organisational skills
• Excellent communication and customer service skills
• Ability to lead and support others in a busy, customer-facing environment
• Proven problem-solving skills and experience de-escalating complaints promptly & professionally
• Ideally, experience coordinating aquatic or educational programs in the leisure industry
• Willingness to work flexible hours across both Leisureplexes to suit the needs of the service
• Current Australian Swim Teacher License and CPR Certificate
• Current Working with Children Check
• Current Driver’s License and satisfactory National Police Clearance (less than 6 months old)

Why you will love working at the City!

• A temporary full-time role until May 2026, working across two modern Leisureplexes!
• Monthly rostered day off (19 day month) or ability to access a 9 day fortnight
• Competitive Salary: $74,557.70 - $76,771.33 per annum + superannuation
• Annual Leave Loading: 17.5% leave loading when you take your well-deserved break
• Super contribution matching to help you save for you future
• Health & Wellness Perks: Discounted health insurance, free gym membership, flu vaccinations, and free confidential Employee Assistance Program for personal and professional support
• Community Impact: Play a vital role in making our community thrive

Impact the Community in a Big Way

The City of Canning aims to be a welcoming and thriving city, giving our people an opportunity to thrive through work that truly makes a difference!  With a population of over 100,000 over 64 square km of land, we provide services to support and develop our community every day. We believe that engaging people with diverse backgrounds and all abilities will assist in delivering superior services to our community and are committed to the principles of equal opportunity for all.

Ready to Dive In?  We welcome you to apply!

Click APPLY to complete the application and submit your Resume and Cover Letter (PDF format preferred).  You may also contact Jordi Sullivan on 0438 295 474 for a confidential discussion.  Visit our website www.canning.wa.gov.au/jobs for more information about the role.

Applications are open until 5.00pm 11 May 2025. We reserve the right to contact applicants and close the advertising period early.