City of Darwin

Senior Coordinator Library Operations and Customer Experience

City of Darwin has a permanent full-time opportunity for a qualified and experienced Senior Coordinator Library Operations and Customer Experience to join our Library & Family Services team!

• $112,855.03 per year plus 11% superannuation
• Based at Casuarina library – free parking!
• Working across 4 locations throughout Darwin

About the Opportunity:

 As a pivotal key member of the Library & Family Service team, this position will be required to coordinate an integrated library service across four service points: Casuarina, Darwin City, Nightcliff, and Karama Libraries. This position will be lead, manage, and motivate the Operations & Customer Experience Team, ensuring that customers are provided with a consistent, proactive and responsive excellent customer service experience.

The successful applicant will act as the ultimate customer advocate, viewing the Library Service through the customer’s lens and continually working towards service improvements, impressive outcomes and value for money.

The successful applicant will be required to use their strong knowledge of community engagement principles and practices and, regularly seek community feedback on services and implement continuous improvements to offered services.

This position will oversee the management of library budgets to ensure the provision of services that meet community needs is required. Additionally, the successful applicant will be required to analyse, investigate, and resolve complex and sensitive issues and where needed escalated complaints to the Executive Manager Library & Family Services.

If you have more enquiries, please read full position description on our career page  jobs.darwin.nt.gov.au

Vacancy closes Monday 20 May 2024

To be considered for this role please apply directly via the City of Darwin website www.jobs.darwin.nt.gov.au 

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

 The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.