City of Canning

Director, Customer and Community

• Executive role leading community engagement and capacity building in the state’s most multicultural local government
• Do you thrive on focusing a large team on delivering tangible community outcomes?

The Role:

The Director Customer and Community develops strategies and services that build community capacity and assist us to provide exceptional customer service.  This role is responsible for Executive leadership and delivery of the City’s Community Services and Learning City Strategy, Safe Canning Strategy and Customer Experience Plan.

It has operational responsibility for Community Development & Libraries, Community Safety, Recreation & Leisure, Marketing & Communications (including stakeholder engagement and event management).    The Directorate is responsible for creating the spaces for communities to come together to thrive and to support lifelong learning opportunities.

About you:

You

• Say what you mean, Do what you say
• Are authentic and build trust and respect
• Align your team to our purpose and connect activities to our desired community outcomes
• Recognise contribution and coach for growth
• Are curious (i.e. you ask great questions)

If you were in this role, in the last 3 months you would have, amongst other things:

• Proposed to Council a pilot of a Canning Open Art Studio program. This pilot provides access to private creative spaces for the rich artistic talent within Canning.
• Lead the development, engagement, and adoption of the City’s CCTV Strategy.
• Lead the development, engagement, and adoption of the City’s Reconciliation Strategy.
• Invited community input into the Community Infrastructure Strategy (the CIS). The CIS considers the long-term requirements for community infrastructure, from Libraries and community centres, to sporting grounds and facilities, to youth centres, men’s sheds and scouts/guides facilities.
• Lead the delivery of a summer event series bringing together families, friends and neighbours across the City of Canning to enjoy free community events for all ages.
• Lead City wide engagement to understand what makes an area a great place to live, and to inform future City planning and projects.

Why join us:

• This is a 5-year, full-time contract
• Excellent remuneration package depending on experience
• You’ll have access to flexible working arrangements
• Free Gym & Pool Membership to both Leisure Centres!
• A thriving well-being program with other excellent employee benefits

Impact the Community in a Big Way

The City of Canning aims to be a welcoming and thriving city, giving our people an opportunity to thrive through work that truly makes a difference!  With a population of around 100,000 over 64 square km of land, we provide services to support and develop our community every day. We believe that engaging people with diverse backgrounds and all abilities will assist in delivering superior services to our community and are committed to the principles of equal opportunity for all.

Canning welcomes you to apply:

To view the position description or complete an application including your Resume and Cover Letter (PDF format preferred) visit www.canning.wa.gov.au/jobs, select the position and click “APPLY”.  You may also contact Toni van den Hurk on 0437 337 127 for a confidential discussion.

Applications are open until 5.00pm Sunday, 26 May 2024, we reserve the right to contact applicants and close the advertising period early.