Bayside Council

Customer Service Officer Part-time 21 Hours per Week, Tuesday, Thursday & Friday

• Join an organisation that cares about their employees and promotes a work/life balance
• Permanent part-time position, 21 hours per week
• Shape the future of Bayside Council

Our Team

At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

The City Performance directorate underpins the delivery of service excellence by providing expertise in financial services, procurement, governance and business technology.

About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Officer on a part-time basis. If you are passionate about delivering exceptional service, solving customer inquiries, and creating positive experiences, this could be the perfect opportunity for you.

About You

The successful candidate will see themselves:

• Deliver timely customer services in person, over the phone or across multi-communication channels in line with established customer service standards.
• Respond to customer enquiries, needs, concerns and suggestions in a timely manner to improve and maintain quality of service in line with performance measures.
• Promote Council programs and services and educate customers to enable their easier access to Council services, technology and information.
• Assist in the delivery of enhanced business systems and processes in consultation with internal and external customers and stakeholders.
• Undertake other duties including lodgement of applications, receipting and daily reconciliation in line with established procedures.
• Promote the positive and collaborative culture and values of the organisation through open, fair and transparent decision making and ethical, professional behaviour.
• Work in collaboration with and assist the team, manager and other key stakeholders to achieve business unit goals, work requests, demands and Council priorities.

We are looking for someone who has:

•    Relevant qualification and/or experience.
Our Benefits and Culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community.

On top of the competitive salary, our people enjoy;

• 3 extra days off during Christmas each year
• 15 days sick leave each year
• 2 days health and wellbeing leave
• Gym membership discounts
• Additional parental leave entitlements for both parents

Apply Now

Before submitting your application, please take the time to read the job description.

Your application should include an up-to-date resume (max 3 pages) and a covering letter including your skills and experience (max 2 pages).

Applications must be submitted by email to: recruitment@bayside.nsw.gov.au with the subject line titled – F24/252 Permanent Part-time Customer Service Officer

Deadline: Monday 6 May 2024

Salary Range: From $41,698.12 to $46,701.98  per annum plus 11% superannuation

Enquiries: Carol Hudson – Coordinator Customer Service directly via email carol.hudson@bayside.nsw.gov.au or call 9562 1800Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment.