Central Coast Council

Customer Liaison Officer

Make a positive impact on service delivery and customer experience for Council's Water and Sewer services.

• Work in a dynamic and customer focused team
• Temporary full-time until April 2025
• Balance your life with a 9 day fortnight
• Hybrid work conditions - 2 days work from home and 3 days on site 

About the role

As the Customer Liaison Officer, you will be the go-to contact for customers of Water and Sewer services within Central Coast Council. You will be a subject matter expert, providing your expert assistance, information and advice on a range of services to support customers with service interruptions, incidents and complaints. 

Working together in a collaborate team, you will play a pivotal role in delivering continuous improvement across a range of services, to achieve agreed performance standards. 

This position is required to provide quality customer service and create value for the community.

To be successful in this role, you will have:

• Degree qualifications in Customer Experience, Service Design, Business Management or related field OR demonstrated solid contemporary experience in a similar role
• Experience in customer service, stakeholder management and community relations in a dynamic and face paced environment
• Well-developed problem solving, negotiation, comprehension and retention skills and demonstrated ability to handle difficult situations

Our position description provides more information for you to learn more about this role.

Other important information

• Salary for this position commences at $82.9k to $99.5k plus 11% superannuation
• This is a Temporary full-time role
• This role will be able to access a 9 day fortnight
• We are able to offer hybrid and flexible working conditions for this role. 
• This role is located at the Nexus Building, North Wyong

Council will be creating an eligibility list from this recruitment process and may utilise this eligibility list to fill other temporary vacancies.

Extra benefits

At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check ups, a 'me day' to refresh you. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

• Long service leave after 5 years of continuous service
• Free flu vaccination program
• Time provided for you to do annual skin cancer screening, Breast screen and blood donations
• Access to professional development with career development and learning programs through various platforms
• We reward and recognise our staff with our Cheers program
• Novated leasing partnerships. 

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia. 

Central Coast Council is the third largest water utility (or water and sewage service) in NSW servicing 139,000 homes and businesses in a growing region.

How to apply

We have put together some additional resources to help you apply for a role at Central Coast Council.

To lodge your application, please follow these steps:

1. Answer the on-line questions shown below.
2. Attach your resume 
3. Attach your qualifications and licences.

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here. 

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.  

If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

PLEASE NOTE: We will not accept unsolicited resumes or applications being presented by recruitment agencies.