Central Coast Council

Traineeship Customer Service and Tourism Intake 2026

Traineeship Customer Service & Traineeship Tourism - 2026 Intake

Central Coast Council is excited to offer 2 x traineeship opportunities for motivated people who have an interest in gaining hands on work experience in our Customer Service and Tourism space. The objective of our program is for you to acquire the knowledge, skills and competence to complete the program, with a view to establishing a career in your desired area. 

• Work in a dynamic and customer focused environment 
• We provide a supportive learning environment with the opportunity to gain "hands on" experience
• Work temporary full-time hours, 35 hours per week with a 9 day fortnight

Traineeship Tourism

Whilst completing your Certificate III in Tourism, you will be responsible for developing skills to provide excellent customer support in a Tourism setting, understanding visitor economy and contemporary practices for attracting tourism to destinations. This traineeship is based in the Marketing and Visitor Economy Section of Central Coast Council and will complete a Certificate III in Tourism.

Traineeship Customer Service 

Whilst completing your Certificate III in Business, you will be responsible for providing quality customer service to the residents of the Central Coast. You will learn to identify customer needs, providing recommendations and next steps, ensuring customers are informed in a timely manner. Get exposure interacting with customers face to face, with exposure to socials and other administrative roles, all with a focus on the customer centricity.   

About the program

Trainees will be placed in either our Customer Service or Tourism area for one year and are trained under the instruction of an experienced supervisor. You will be supported and mentored through your traineeship with both your hands on work and throughout the course of study. This program requires you to either a Certificate III in Business or a Certificate III in Tourism and along the way you will gain valuable skills and experience to be able to commence a career.  Council offers an excellent development program with exposure to many elements of the job throughout the course.

The Central Coast Council Customer Service Traineeship program require successful applicants to enter a training contract for:

• One (1) year commencing in January 2026. 

The Central Coast Council Tourism Traineeship program require successful applicants to enter a training contract for:

• 18 months commencing in January 2026. 

You will be provided with individual training plans and are required to undertake and complete the qualification at either a NSW TAFE campus or through a Registered Training Organisation (RTO). 

• Customer Service: minimum education requirement - Year 10 School Certificate or Record of School Achievement (RoSA) or equivalent leaving certificate. Please note: Current Year 10 students are eligible to apply and if successful in selection it will be based on the provision that they complete the Year 10 RoSA and provide documentation prior to commencement in position.
• Tourism: Completion of HSC
• Meet the screening requirement for registration as a Trainee qualification (previous completion of Vocational Training Advisory Board (VTAB) Accredited Certificate II, III or IV may disqualify application for traineeship).
• Capacity to undertake training to obtain qualification in Certificate III in Business or Certificate III in Tourism.
• A passion for the importance of being a team player in a highly team focused organisation.
• A commitment in completing the required studies.
• A willingness to learn from others to further your career.
• Strong customer service skills with an ability to provide the best quality service to the Central Coast.

Our Traineeship Customer Service position description provides more information for you to learn more about this role.

Our Traineeship Tourism position description provides more information for you to learn more about this role.

Other important information

• The salary range for these positions sit between $479.94 to $823.08 per week ($25,024 to $42,915 per annum) dependent on age and school qualifications + 11.5% Superannuation. 
• We have 2 temporary full-time roles for the Traineeship Customer Service position. 
• We have 1 temporary full-time role for the Traineeship Tourism position. 
• These roles will be able to access a 9 day fortnight.
• These roles are located at our Wyong Administration Building and may be required to work at The Entrance Visitor Centre.

Selection Procedure

Applications will be assessed based on information provided in the application. Council receives numerous applications for apprenticeships and applicants need to meet the essential criteria and clearly establish their aptitude for their chosen role. For additional information on applying for an apprenticeship role click on the following link Checklist for applying for a CCC Traineeship or Apprenticeship.

Applicants successful at progressing to interview will then be invited to attend a group and panel interview which will be conducted during a weekday. Applicants shortlisted for interview will be advised via phone and e-mail. 

Extra benefits

At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check ups, a 'me day' to refresh you. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

• Free flu vaccination program
• Time provided for you to do annual skin cancer screening, blood donations and other important health checks
• Access to professional development with career development and learning programs through various platforms
• We reward and recognise our staff with our Cheers program
• Novated leasing partnerships. 

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

To lodge your application, please follow these steps:

1. Answer the on-line questions shown below.
2. Attach your resume 
3. Attach your qualifications and licences.

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing [email protected] to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here. 

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.  

If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

PLEASE NOTE: We will not accept unsolicited resumes or applications being presented by recruitment agencies.